Tier 1 Support Engineer
Tahche Careers
Date: 21 hours ago
City: Cebu City
Contract type: Full time
At Extensiv, our support engineers are the heart and soul of our business. We care
deeply about our customers and consistently go above and beyond to help. Our fast-growing customer
base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat
vectors to solve our customers issues or escalate them to the proper party inside of a multi-tiered
organization.
Key Responsibilities
Frontline technical software support in a mixed email, phone, and/or
chat environment
Troubleshoot, test, and resolve technical and configuration issues
Educate customers on use of the software and best practices
Reproduce, analyze, and escalate software and platform defects
Serves as the liaison between Extensiv and our customers
Understand 3PL warehouse clients business objectives act accordingly
Maintain regular clear updates with our customers until resolution
Available on rotation for 24/7 on-call escalations for critical issues
Compliance with
organizations values, policies,
and standards, and ensure
compliance with all local
Statutory Requirements
Complies with all local legislative requirements.
Adheres to company policies and core values
Where appropriate keeps up to date with legislative requirements.
Acts in an ethical way when dealing with company assets and other people.
Key Requirements
Experience:
2+ years of experience in technical support and/or customer facing roles
Experience related to software, e-commerce, or warehousing
Skills
Amazing people skills with a zeal to work with customers
Personal Attributes
Confidence with technical troubleshooting and problem-solving
Fantastic oral and written communication
Thrive in a fast paced, constantly evolving, team environment
Bonus Points If You Have
Working knowledge of Supply Chain and Warehouse Management Systems
Experience with SaaS support
Basic knowledge of SQL, SOAP APIs, REST APIs, and/or EDI
deeply about our customers and consistently go above and beyond to help. Our fast-growing customer
base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat
vectors to solve our customers issues or escalate them to the proper party inside of a multi-tiered
organization.
Key Responsibilities
Frontline technical software support in a mixed email, phone, and/or
chat environment
Troubleshoot, test, and resolve technical and configuration issues
Educate customers on use of the software and best practices
Reproduce, analyze, and escalate software and platform defects
Serves as the liaison between Extensiv and our customers
Understand 3PL warehouse clients business objectives act accordingly
Maintain regular clear updates with our customers until resolution
Available on rotation for 24/7 on-call escalations for critical issues
Compliance with
organizations values, policies,
and standards, and ensure
compliance with all local
Statutory Requirements
Complies with all local legislative requirements.
Adheres to company policies and core values
Where appropriate keeps up to date with legislative requirements.
Acts in an ethical way when dealing with company assets and other people.
Key Requirements
Experience:
2+ years of experience in technical support and/or customer facing roles
Experience related to software, e-commerce, or warehousing
Skills
Amazing people skills with a zeal to work with customers
Personal Attributes
Confidence with technical troubleshooting and problem-solving
Fantastic oral and written communication
Thrive in a fast paced, constantly evolving, team environment
Bonus Points If You Have
Working knowledge of Supply Chain and Warehouse Management Systems
Experience with SaaS support
Basic knowledge of SQL, SOAP APIs, REST APIs, and/or EDI
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Data Analyst III
RealPage, Inc.,
Cebu City
1 day ago
SummaryThe Implementation Data Analyst will coordinate implementation projects with RealPage clients who choose to submit their migration data through a file extract rather than through system reports. This position will also be required to develop automated tools that can be used to parse data from multiple reports and merge them together in preparation for data migration. The Implementation Data Analyst...
Influencer Marketing Specialist | Remote
TalentPop App,
Cebu City
1 day ago
We're Hiring: Influencer Marketing SpecialistLocation: Remote | Full-timeAt TalentPop, we’re passionate about helping e-commerce brands grow — and we’re looking for someone who shares that same energy. If you’re a creative thinker who lives and breathes influencer marketing, this might be your next big move.What This Role Is All AboutYou’ll take the lead in building influencer partnerships that feel real,...
Customer Service Representative - GDEx
Helpware,
Cebu City
2 days ago
Job SummaryWe are looking for a detail-oriented and customer-focused Non-Voice Customer Service Representative to join our GDEx Healthcare team. This role involves handling healthcare-related inquiries and support requests through email, chat, or ticketing platforms. Ideal candidates are organized, proactive, and capable of delivering exceptional service without phone interaction.Key ResponsibilitiesRespond to customer inquiries and concerns via chat, email, or messaging systems...
