Thai, Bilingual (Written & Verbal) - Customer Service | Taguig City (Onsite)

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news! We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training! Step into the future with us and become a part of Cognizant's success story!

Detailed Job Description of Foreign National:

• Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Streaming paid content products.
• Service is Tier 1 end user support with escalations to Search Engine.
• In the future Tier 2 delivery may be added along with support of Search Engine’s Business partners
• Service channels may include inbound phone, email, chat, and potentially video conference.

Technical Skills and Qualities Required:

• Written and Verbal Thai language skills. Experience / ability to translate Thai to English and vice versa.
• BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
• Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
• Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
• Demonstrate interpersonal skills and is able to provide empathy for the User’s situation

Qualifications:

• Bachelor’s Degree – preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration.
• At least 1+ years’ experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints.
• Excellent written and verbal communication skills (English and Dutch).
• Ability to prioritize and complete own workload with minimal supervision.
• Experience of using ERP systems, preferably SAP.
• Willing to work in UK, European and International Time Zones.
• Amenable to work in Hybrid Setup

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals

How to Apply?

• Kindly complete all the questions, steps, and assessments online. Once done, you will receive an email invitation for virtual job fair.