Thai Bilingual Customer Service Representative

Job Summary:

Concentrix is seeking highly motivated, customer-focused individuals who are fluent in Thai to join our team as Bilingual Customer Service Representatives. This role supports a globally recognized sporting brand, where you will play a vital part in providing outstanding service experiences for customers in Thailand or Vietnam.

The ideal candidate demonstrates a strong passion for sports and lifestyle products, a customer-first mindset, and the ability to communicate with empathy and professionalism. Successful applicants will undergo comprehensive training and become part of a collaborative, diverse, and performance-driven environment.

Key Responsibilities:

• Provide high-quality customer service via phone, email, or chat to clients from Thailand
• Address inquiries related to orders, product details, returns, and brand services in a timely and effective manner.
• Demonstrate active listening, empathy, and problem-solving skills to ensure customer satisfaction.
• Maintain knowledge of the brand’s values, offerings, and policies to accurately represent the client.
• Collaborate with internal teams to resolve customer issues efficiently.
• Meet individual performance metrics and contribute to team goals.

Qualifications:

• Proficiency in English and Thai (spoken and written) is required.
• Good command of English for training and internal communication.
• Strong interpersonal and communication skills.
• Willingness to be trained and to learn new processes and tools.
• Ability to work in a fast-paced, customer-centric environment.
• Prior experience in customer service or contact center roles is an advantage but not required.
• Passion for sports, fashion, and lifestyle brands is a plus.

What We Offer:

• Competitive compensation package
• Performance-based incentives
• Comprehensive training and onboarding
• Opportunities for career growth and development
• Supportive, inclusive, and multicultural work environment
• Access to wellness and employee engagement programs