Telephony Developer
White Cloak Technologies, Inc.
Date: 3 weeks ago
City: Pasig City
Contract type: Contractor

Job Title: Telephony Developer - Contact Center
Key Responsibilities
- Responsible for handling developments for telephony system used by contact center.
- Develop call flow scripts and assess user experience based on contact center requirement.
- Technical support for call flow changes and initiatives
- Oversees the preparation and planning of call flows and communication improvements.
- Manages the telephony platform of the Bank including IVRS and contact center productivity modules
Qualifications & Skills
- At least 3 years experience on coding and development on Voice Solutions
- Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
- Has extensive knowledge on call flow development
- Programming Languages: Java VXML, Php, SQL, VoiceXML
- Web Scripting: HTML, JSP, JavaScript
- Database Systems: Oracle / Microsoft SQL
- Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
- Has extensive knowledge on API integrations and development
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Development / Sales Executive - B2B
White Cloak Technologies, Inc.,
Pasig City
1 day ago
We are seeking a highly motivated Business Development / Sales Executive to join our dynamic team. The ideal candidate should possess strong business acumen, excellent communication skills, and a drive for achieving sales targets. This individual will play a pivotal role in expanding our client base, fostering relationships, and driving revenue growth.ResponsibilitiesAchieve or exceed sales targets and expand the company's...

MANAGEMENT ACCOUNTANT
Century Pacific Food, Inc.,
Pasig City
1 day ago
Job DescriptionPrepare and analyze budgets, forecasts, and financial plans to support strategic business decisions.Monitor and evaluate financial performance through variance analysis and KPI tracking.Provide cost analysis, profitability studies, and business case evaluations for projects and operations.Support internal stakeholders with financial insights and data-driven recommendations.Ensure accurate reporting of management accounts in compliance with internal policies and reporting timelines.QualificationsBachelor’s degree in Accountancy,...

Process Improvement Specialist
Jollibee Group,
Pasig City
1 day ago
Title: Process Improvement SpecialistThe Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization,...
