Telephony Developer

White Cloak Technologies, Inc.


Date: 2 days ago
City: Pasig City
Contract type: Contractor

Job Title: Telephony Developer - Contact Center


Key Responsibilities

  • Responsible for handling developments for telephony system used by contact center.
  • Develop call flow scripts and assess user experience based on contact center requirement.
  • Technical support for call flow changes and initiatives
  • Oversees the preparation and planning of call flows and communication improvements.
  • Manages the telephony platform of the Bank including IVRS and contact center productivity modules


Qualifications & Skills

  • At least 3 years experience on coding and development on Voice Solutions
  • Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
  • Has extensive knowledge on call flow development
  • Programming Languages: Java VXML, Php, SQL, VoiceXML
  • Web Scripting: HTML, JSP, JavaScript
  • Database Systems: Oracle / Microsoft SQL
  • Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
  • Has extensive knowledge on API integrations and development

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