Telco Billing Account (Customer Service)
TORCH Solutions
Date: 11 hours ago
City: Davao
Contract type: Full time
As a Telco Billing Account (Customer Service), you will be responsible for providing exceptional customer service and resolving billing-related inquiries for the company's telecommunications clients. This full-time role is based in Davao City, Davao del Sur.
What you'll be doing
Handling inbound customer calls and responding to emails regarding billing, account information, and related service issues
Assisting customers with understanding their bills, making payments, and resolving discrepancies
Collaborating with the internal billing team to research and resolve complex customer inquiries
Documenting customer interactions and updating customer records in the company's database
Identifying opportunities to improve customer experience and providing feedback to the management team
Maintaining a high level of professionalism and empathy when dealing with customers
What we're looking for
Atleast a High School/SHS graduate, billing & sales is a + factor, Excellent communication skills
Strong verbal and written communication skills, with the ability to explain complex billing information in a clear and concise manner
Excellent problem-solving and critical thinking skills to effectively address customer concerns
A customer-centric mindset and a genuine desire to provide exceptional service
Familiarity with telecommunications billing practices and regulations
If you are excited about this opportunity and believe you have the necessary skills and experience, please apply now.
What you'll be doing
Handling inbound customer calls and responding to emails regarding billing, account information, and related service issues
Assisting customers with understanding their bills, making payments, and resolving discrepancies
Collaborating with the internal billing team to research and resolve complex customer inquiries
Documenting customer interactions and updating customer records in the company's database
Identifying opportunities to improve customer experience and providing feedback to the management team
Maintaining a high level of professionalism and empathy when dealing with customers
What we're looking for
Atleast a High School/SHS graduate, billing & sales is a + factor, Excellent communication skills
Strong verbal and written communication skills, with the ability to explain complex billing information in a clear and concise manner
Excellent problem-solving and critical thinking skills to effectively address customer concerns
A customer-centric mindset and a genuine desire to provide exceptional service
Familiarity with telecommunications billing practices and regulations
If you are excited about this opportunity and believe you have the necessary skills and experience, please apply now.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Accountant (Fund Administration)
HC Global Fund Services, LLC,
Davao
1 day ago
About UsHC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionDuties and Responsibilities:Middle and Back Office FunctionsGathers all information required (i.e. external statements, i.e., prime broker reports and custodian statements, supporting documents for recurring expenses including legal fees, audit fee, admin fees, tax fees, director’s...
OPERATIONS ASSOCIATE (TRADE & SUPPLY CHAIN - DAVAO)
Bank of the Philippine Islands (BPI),
Davao
6 days ago
The TSCO Extension Office's Operations Associate shall provide end-to-end support for delivery of the bank’s Trade and Supply Chain services. It provides support for either front office services; processing of import, export and other trade-related services; or back-office support.Responsibilities Ensures the timely and complete retrieval of applications and instructions from the applicable systems related to the assigned products being handled....
Shopify Store Assistant
TalentPop App,
Davao
1 week ago
Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce OperationsAre you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team.We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic...
