Technical Systems Lead

Technical Systems Lead for Awesome CX by Transcom

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Technical Systems Lead for our Awesome CX by Transcom Davao site. This role to drive the structured coordination, and implementation of enterprise systems and associated integrations specifically with ERP (Enterprise Resource Planning) platforms and WMS (warehouse management systems). This role is ideal for someone who thrives in cross-functional environments and excels at working with teams to translate operational needs into scalable technical solutions.

Key Responsibilities:

Systems Mapping & Architecture Coordination:

• Partner with Brand and Vendor IT teams to Design and document integration pathways between ERP and WMS systems
• Work with teams to Identify data dependencies, transformation logic, and system constraints
• Confirm with operation leads alignment with business workflows and operational priorities

Access Control Alignment:

• Partner with and receive Define and coordinate role-based access controls across integrated systems
• Collaborate with infrastructure and security teams to maintain compliance and operational integrity

ETL Process Oversight:

• Work with the partner who will Lead the design and validation of ETL pipelines for syncing inventory, orders, and shipment data
• Ensure with the project teams’ validation of the data accuracy, schema compatibility, and robust error handling across platforms

Cross-Functional Technical Facilitation:

• Act as the technical liaison between software engineers, data teams, and warehouse operations
• Work with the teams to help Translate business requirements into actionable integration tasks and system configurations

Issue Resolution & Continuous Improvement:

• Work with the technical teams who will Monitor system performance and data flow integrity
• Lead the teams in root cause analysis and implement iterative enhancements to integration reliability

What we are looking for:

To be successful in this role you must be...

• 3-5 + years of experience
• Strong understanding of ERP and WMS platforms and their integration patterns
• Experience working with teams that implement ETL tools and data pipeline design
• Familiarity with system roles and access controls
• Excellent communication and coordination skills across technical and operational teams
• Ability to document and communicate systems in a clear, structured manner
• ERP: NetSuite or JDE
• WMS: Blue Yonder or Deposco
• Any Project Methodology certifications: Agile, Waterfall and others.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!