Technical Support Specialist (BGC, Taguig)

TigerUX


Date: 11 hours ago
City: Taguig
Contract type: Full time
The Role

  • Troubleshoot EV charger issues or escalate to manufacturers.
  • Communicate with customers and technicians via Five9 SoftPhone.
  • Monitor equipment performance and uptime; escalate as needed.
  • Follow up on open tickets with manufacturers, providers, and internal teams.
  • Meet SLA targets for MTTA/MTTR, including emergencies and VIPs.
  • Participate in daily team stand-ups and collaborate effectively.
  • Consistently achieve performance and work goals.
  • Coordinate with internal and external teams to resolve tickets.
  • Perform additional assigned tasks.

Requirements

  • Associate/Bachelor’s degree, vocational training, or relevant certifications.
  • Basic knowledge of electrical concepts (voltage, current, power).
  • Experience with wireless carriers, including troubleshooting, provisioning, and deactivation.
  • Familiarity with LAN/WAN, TCP/IP, VPNs, and OSI layer troubleshooting.
  • Strong verbal and written communication skills.
  • Willingness to work shifts and hybrid schedules.

Benefits

  • Monthly internet allowance
  • Performance incentives
  • Fun workplace with snacks, foosball, ping-pong, “beer-o-clock” & many more!
  • Game nights
  • Internal learning and training programs
  • Regular team-building activities (virtual & in-person)
  • HMO coverage for you and your dependent

Company: Computer and Information Technology (Software)

Location: BGC, Taguig City | Hybrid | Dayshift

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