Technical Support Representative (Tier 1)
Ubeya
Date: 3 days ago
City: Remote
Contract type: Full time
Remote
About Ubeya: Ubeya is a leading SaaS B2B platform in the temporary work sector, with a presence in top stadiums in the UK and Europe. Our workforce management platform helps businesses become more resilient and adaptive to change.
The Role: We’re hiring a full-time Technical Support Representative to be the first point of contact for our US, UK and European clients. You’ll provide exceptional technical assistance, ensuring customers have a smooth experience with the Ubeya platform.
What You’ll Do:
The Role: We’re hiring a full-time Technical Support Representative to be the first point of contact for our US, UK and European clients. You’ll provide exceptional technical assistance, ensuring customers have a smooth experience with the Ubeya platform.
What You’ll Do:
- Offer warm, professional support to customers, resolving technical issues and answering questions.
- Use strong communication and problem-solving skills to assist with troubleshooting and platform optimization.
- Manage support tickets and collaborate with other teams to escalate and resolve complex issues.
- Create and maintain support documentation.
- 2+ years of technical support experience, preferably in SaaS environments.
- Strong problem-solving abilities and technical aptitude.
- Proficiency in troubleshooting software issues.
- Excellent written and verbal English communication skills with a customer-focused approach.
- Fast learning skills and the ability to adapt quickly to new tools and platforms.
- Team player with a positive, customer-first attitude.
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