Technical Support Representative (PC, Printers, etc.)

SupportNinja


Date: 1 week ago
City: Angeles City
Contract type: Full time

This is an onsite position at The Hideout, Clark, Pampanga.


What does a day in the life of a Technical Support Representative look like?

  • Creates and updates the knowledge base, standard operating procedures, and runbooks linked to the client products
  • Establishes, develops, and maintains a good relationship with employees, internal partners, vendors, and customers
  • Keeps accurate records of discussions or correspondence with customers
  • Establishes & improves customer service procedures, policies, and standards
  • Provides operational support for the managed environments as needed
  • Provides technical support to consumers and end-users.
  • Provides basic technical support to customers by phone, chat, and email.
  • Research customers’ concerns to provide appropriate resolutions.
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
  • Interacts with customers regarding other vendors' equipment to find solutions to customer's concerns.
  • Creates and maintains knowledge base articles to foster customer self-help tools available on-line; Documents and escalates issues accordingly
  • Performs printer troubleshooting - connectivity, printer malfunction
  • Ensures the quality standards that are set for troubleshooting are being met.


What are the required qualifications for a Technical Support Representative?

  • Undergraduates are welcome to apply
  • Previous experience in a technical support or equivalent position from a BPO/contact center industry
  • Must have experience in troubleshooting printers, computers and other devices
  • Knowledge with basic troubleshooting - hardware device connectivity, wifi connectivity.
  • Average communication skill
  • Amenable to work at the Hideout Office, Clark, Pampanga


Having these qualifications are helpful, but not required

  • Handled Customer Service
  • Handled Email Support
  • Direct experience handling printer troubleshooting


Ninja Perks and Benefits

Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)
  • 24/7 Shuttle Service available (for onsite employees)


Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

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