Technical Support Representative (Earn Php 22,000 Salary Package)
Quantrics Enterprises Inc.
Date: 2 weeks ago
City: Taytay
Contract type: Full time
Overview
Technical Support Representative
A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.
Responsibilities
What you’ll be doing:
What we’re looking for:
Site located at: Taytay, SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal (Beside Anytime Fitness)
Mondays-Fridays from 10am-5pm*.
Take your journey to the next level!
Tip: Don't forget your Valid ID & Resume
TARA NA SA Q!
Technical Support Representative
A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.
Responsibilities
What you’ll be doing:
- Provide outstanding customer service and support by resolving telephone inquiries from customers.
- Ensure a complete resolution of the customer’s issue by following our Blueprints.
- Research historical data related to previous customer calls /tickets.
- Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries.
- Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls.
- Sell, cross sell, and upsell the best communication products and services in the market.
What we’re looking for:
- Amenable to work on graveyard shift & shifting schedule
- Willing to work in Taytay
- At least Senior HS or HS Grad (old curriculum) Able to multitask and handle different applications
- With experience with MS Office products and web-based applications
- Must have NBI Clearance prior to Job Offer
- Candidates with valid NBI Clearance will be prioritized.
- Thrives in an exciting and fast paced nature of working on a tech support floor
- Outstanding spoken and written English communication skills
- Strong analytical and problem-solving skills
- Is proficient in problem solving, decision making and multi-tasking in a fast-paced environment
- Experienced working in a call center or customer service role (preferred for people who have held past tech support roles)
- Must be at least 18 years old and above.
- Earn as much as Php 19,800 Basic Pay + 2,2000 Allowances + Quarterly Salary Increase*
- Hybrid or Work from Home ( performance-based arrangements are made after probationary period)
- HMO with 1 FREE Dependent
- 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
- Life and Accident Insurance – Day 1
- Optical, Medicine, and Mental Health Reimbursement
- 6 Months Paid Maternity Leave with Cash Assistance
- Competitive Paid Paternity Leave
Site located at: Taytay, SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal (Beside Anytime Fitness)
Mondays-Fridays from 10am-5pm*.
Take your journey to the next level!
Tip: Don't forget your Valid ID & Resume
TARA NA SA Q!
- Terms and conditions apply.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Consultant (BYD Taytay)
ACMobility,
Taytay
1 week ago
About the role:Promotes and sells BYD vehicles and services and cultivates/develops/maintains individual, corporate and institutional accounts through sales call, telemarketing and networking.Responsibilities:Sells both vehicles and collateral businesses (e.g. in-house financing, comprehensive insurance, accessories, rust proofing)Cultivates individual accounts by conducting sales calls on phone inquiries and referrals and sourcing out prospective vehicle buyers. Cultivates corporate accounts by conducting sales calls on...
Store Cashier - Taytay Palawan (ZTTP)
MR DIY Philippines,
Taytay
3 weeks ago
QUALIFICATIONS: Candidate must possess bachelor’s degree (on Business course or any 4 year course) Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality customer service Trustworthy, detail-oriented and can work with minimal supervision Minimum of 1 year/s experience in a similar industry Average communication and people skills Computer literate Willing to work in Taytay...
Store Supervisor/ Assistant Supervisor - San Juan Batangas (ZSJB)
MR DIY Philippines,
Taytay
3 weeks ago
QUALIFICATIONS: Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required Skill(s): Excellent Organizational Skills, Leadership and Communications Skills, People Management Skills, Coaching Skills, Merchandising Skills Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General or equivalent. Amenable to work in San Juan Batangas JOB RESPONSIBILITIES:...