Technical Support Representative (Earn Php 22,000 Salary Package)

Overview

Technical Support Representative

A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.

Responsibilities

What you’ll be doing:

• Provide outstanding customer service and support by resolving telephone inquiries from customers.
• Ensure a complete resolution of the customer’s issue by following our Blueprints.
• Research historical data related to previous customer calls /tickets.
• Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries.
• Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls.
• Sell, cross sell, and upsell the best communication products and services in the market.
  
  

Qualifications

What we’re looking for:

• Amenable to work on graveyard shift & shifting schedule
• Willing to work in Taytay
• At least Senior HS or HS Grad (old curriculum) Able to multitask and handle different applications
• With experience with MS Office products and web-based applications
• Must have NBI Clearance prior to Job Offer
• Candidates with valid NBI Clearance will be prioritized.
• Thrives in an exciting and fast paced nature of working on a tech support floor
• Outstanding spoken and written English communication skills
• Strong analytical and problem-solving skills
• Is proficient in problem solving, decision making and multi-tasking in a fast-paced environment
• Experienced working in a call center or customer service role (preferred for people who have held past tech support roles)
• Must be at least 18 years old and above.
  
  

A Glimpse of what awaits you:

• Earn as much as Php 19,800 Basic Pay + 2,2000 Allowances + Quarterly Salary Increase*
• Hybrid or Work from Home ( performance-based arrangements are made after probationary period)
• HMO with 1 FREE Dependent
• 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
• Life and Accident Insurance – Day 1
• Optical, Medicine, and Mental Health Reimbursement
• 6 Months Paid Maternity Leave with Cash Assistance
• Competitive Paid Paternity Leave
  
  

And MORE!

Site located at: Taytay, SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal (Beside Anytime Fitness)

Mondays-Fridays from 10am-5pm*.

Take your journey to the next level!

Tip: Don't forget your Valid ID & Resume

TARA NA SA Q!

• Terms and conditions apply.