Technical Support Representative (Earn Php 22,000 Salary Package)

Quantrics Enterprises Inc.


Date: 2 days ago
City: Taytay
Contract type: Full time
Overview

 Technical Support Representative

A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.

Responsibilities

 What you’ll be doing:

  • Provide outstanding customer service and support by resolving telephone inquiries from customers.
  • Ensure a complete resolution of the customer’s issue by following our Blueprints.
  • Research historical data related to previous customer calls /tickets.
  • Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries.
  • Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls.
  • Sell, cross sell, and upsell the best communication products and services in the market.

Qualifications

 What we’re looking for:

  • Amenable to work on graveyard shift & shifting schedule
  • Willing to work in Taytay
  • At least Senior HS or HS Grad (old curriculum) Able to multitask and handle different applications
  • With experience with MS Office products and web-based applications
  • Must have NBI Clearance prior to Job Offer
  • Candidates with valid NBI Clearance will be prioritized.
  • Thrives in an exciting and fast paced nature of working on a tech support floor
  • Outstanding spoken and written English communication skills
  • Strong analytical and problem-solving skills
  • Is proficient in problem solving, decision making and multi-tasking in a fast-paced environment
  • Experienced working in a call center or customer service role (preferred for people who have held past tech support roles)
  • Must be at least 18 years old and above.

A Glimpse of what awaits you:

  • Earn as much as Php 19,800 Basic Pay + 2,2000 Allowances + Quarterly Salary Increase*
  • Hybrid or Work from Home Set-up* (performance based arrangements are made after probationary period)
  • HMO for Employee and 1 FREE Dependents
  • 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
  • Life and Accident Insurance
  • Optical, Medicine, and Mental Health Reimbursement
  • 6 Months Paid Maternity with Cash Assistance and more
  • Employee and Family Assistance Program
  • Educational Assistance Program
  • Rice, Clothing and Transportation Allowance

And MORE!

Site located at: Taytay, SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal (Beside Anytime Fitness)

Mondays-Saturday from 10am-5pm*.

Take your journey to the next level!

Tip: Don't forget your Valid ID & Resume

TARA NA SA Q!

  • Terms and conditions apply.

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