Technical Support Representative (Earn Php 22,000 Salary Package)
Quantrics Enterprises Inc.
Date: 2 weeks ago
City: San Mateo
Contract type: Full time
Overview
A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.
Responsibilities
What you’ll be doing:
What we’re looking for:
Monday-Friday, 9am-5pm.
Take your journey to the next level!
Tip: Don't forget your Valid ID & Resume
TARA NA SA Q!
A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.
Responsibilities
What you’ll be doing:
- Ensure a complete resolution of the customer’s issue by following our Blueprints.
- Research historical data related to previous customer calls / tickets.
- Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries in an outstanding professional manner.
- Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls.
What we’re looking for:
- Must be amenable to work on a graveyard/shifting schedule
- Willing to work in San Mateo, Rizal.
- At least Senior HS or HS Grad (old curriculum)
- Must be at least 18 years old
- Advance computer knowledge
- Must have NBI Clearance prior to Job Offer
- Strong and Outstanding interpersonal skills
- Call Center experience or Tech related experience (preferred)
- Earn as much as Php 19,80 0 basic salary + 2,200 non-taxable allowances + Quarterly Salary Increase*
- Hybrid or Work from Home ( performance-based arrangements are made after probationary period)
- HMO with 2 FREE Dependents
- 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
- Life and Accident Insurance – Day 1
- Optical, Medicine, and Mental Health Reimbursement
- 6 Months Paid Maternity Leave with Cash Assistance
- Competitive Paid Paternity Leave
Monday-Friday, 9am-5pm.
- Weekend/Holiday operations are subject to change without prior notice.
- Check our Social Media pages for updates.
Take your journey to the next level!
Tip: Don't forget your Valid ID & Resume
TARA NA SA Q!
- Terms and conditions apply.
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