Technical Support Representative
Tap Growth ai
Date: 7 hours ago
City: Taguig
Contract type: Full time
We're Hiring: Technical Support Representative!
We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.
Location: BGC Taguig, Philippines
Work Mode: Work From Office (100% onsite)
Role: Technical Support Representative
What You'll Do
Provide first-line technical support via phone, email, and chat
Troubleshoot hardware and software issues
Document customer interactions and solutions
Collaborate with technical teams to resolve complex issues
Follow up with customers to ensure issue resolution
Identify and escalate critical problems when necessary
What We're Looking For
1+ years of technical support experience
Strong problem-solving and analytical skills
Excellent verbal and written communication abilities
Basic knowledge of computer systems and networks
Customer service orientation and patience
Ability to work in a fast-paced environment
Ready to help customers succeed? Apply now and join our support team!
We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.
Location: BGC Taguig, Philippines
Work Mode: Work From Office (100% onsite)
Role: Technical Support Representative
What You'll Do
Provide first-line technical support via phone, email, and chat
Troubleshoot hardware and software issues
Document customer interactions and solutions
Collaborate with technical teams to resolve complex issues
Follow up with customers to ensure issue resolution
Identify and escalate critical problems when necessary
What We're Looking For
1+ years of technical support experience
Strong problem-solving and analytical skills
Excellent verbal and written communication abilities
Basic knowledge of computer systems and networks
Customer service orientation and patience
Ability to work in a fast-paced environment
Ready to help customers succeed? Apply now and join our support team!
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