Technical Support Representative
Helpware
Date: 1 day ago
City: Cebu City
Contract type: Full time
Job Skills
- Soft Skills
- Intelligence - Ability to acquire understanding and absorb information rapidly.
- Analysis Skills - Identifies problems and opportunities. Analyzes problems in depth. Determines root causes.
- Communications (Verbal) - Communicates well one on one, in small groups, and public speaking. Fluent, quick on feet, command of language. Keeps people informed.
- Communications (Written) - Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage.
- Customer Focus - Monitors client satisfaction (internal or external). Establishes partner relationships with clients.
- Adaptability - Not rigid. Copes effectively with complexity and change.
- Technical Knowledge
- Basic experience managing internal and external customer support requests and projects utilizing a ticketing system such as Jira.
- Basic experience managing, manipulating, cleaning, and auditing data sets using Google Sheets or Microsoft Excel.
- Follows internal processes and uses available tools.
- Project Scope
- Handles low to medium-complexity projects and support requests.
- Focus on individual tasks.
- Focus on small to medium single-team projects.
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