Technical Support Representative

Helpware

Date: 3 weeks ago

City: Cebu City

Contract type: Full time

Job Skills

Soft Skills

Intelligence - Ability to acquire understanding and absorb information rapidly.
Analysis Skills - Identifies problems and opportunities. Analyzes problems in depth. Determines root causes.
Communications (Verbal) - Communicates well one on one, in small groups, and public speaking. Fluent, quick on feet, command of language. Keeps people informed.
Communications (Written) - Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage.
Customer Focus - Monitors client satisfaction (internal or external). Establishes partner relationships with clients.
Adaptability - Not rigid. Copes effectively with complexity and change.

Technical Knowledge

Basic experience managing internal and external customer support requests and projects utilizing a ticketing system such as Jira.
Basic experience managing, manipulating, cleaning, and auditing data sets using Google Sheets or Microsoft Excel.
Follows internal processes and uses available tools.

Project Scope

Handles low to medium-complexity projects and support requests.
Focus on individual tasks.
Focus on small to medium single-team projects.

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