Technical Support Representative 1
Global Payments Inc.
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Summary
Description Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
Minimum Qualifications
Description Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
- Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
- Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
Minimum Qualifications
- High School Diploma or Equivalent
- At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
- Working knowledge of operating systems and standard troubleshooting procedures
- Comfortable using CRM or ticketing platforms to log and resolve issues
- Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
- Excellent customer service skills, with the ability to remain professional and composed under pressure
- Must be willing to support clients across multiple channels, including phone calls and emails
- Willing to work onsite at Vertis North, Quezon City
- Amenable to shifting schedules, including weekends and holidays
- Prior experience handling payment processing systems, POS devices, or similar technology platforms
- Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)
- Exposure to remote access tools and more advanced diagnostic platforms
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision
- Computer Skills - Basic computer skills
- Industry Knowledge - Ability to develop basic payments industry knowledge
- Research - Basic ability to research issues and resolve customer inquiries
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Recruiter RPO
TALENTMATE,
Quezon City
18 hours ago
Job DescriptionIntroductionThe Recruiter is responsible for in–bound, active candidate processing which involves reviewing and screening candidate applications from a variety of sourcing channels and presenting the most qualified to be interviewed by the client.Recruiter may manage an individual requisition load, working directly with the Hiring Manager from discovery intake to offer negotiation or form part of a sourcing team, supplying...
Benefits Quality Analyst
IBM,
Quezon City
2 days ago
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve...
Physician Assistant (Beauty Skin Industry).
Dempsey Resource Management,
Quezon City
2 days ago
PHYSICIAN ASSISTANT - MAKATI, QUEZON CITYResponsibilitiesProviding patient care under supervision.Collaborating with healthcare teams.Documenting patient information accurately.Engaging in continuing education.Educating patients and families.Participating in rounds and presentations.Assisting in procedures (if applicable).Upholding professionalism and ethics.Progressing toward full licensure.Responsibilities vary by specialty, setting, and location.RequirementsThe Associate Physician primarily performs various non-surgical procedures on the patient such as lasers, dermal fillers, and other body...
