Technical Support Engineer

About Epiroc

Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.

It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.

The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.

Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

YOUR ROLE:

• Accept full responsibility and accountability for all work designated to him within his area of responsibility.
• Responsible for Epiroc business on-line and fleet management.
• Responsible on development of Epiroc digitalization, automation, and battery solutions.
• Assist in the development of Indirect Sales “IDS” (Mixed Fleet Products). This may include product application studies, competitions, and other related sales support material.
• Develop and support service operations on Reman and Mid-life Service Solutions.
• Responsible for Product Commissioning. This includes compilation of reports, coordination to Engine OEM and update to machine on-line.
• Assist in providing technical support services to Internal and External Customers. This may include troubleshooting, maintenance or operator training and other related services.
• Act on behalf of peer group members in their absence as and when called upon to do so by either design or circumstance.
• Provide feedback to Management on all matters relating to product deficiencies and product development needs and activities.
• Enforce Epiroc policies and guidelines as described in “Epiroc Way”
• Drive for process improvement, control stock and non-stock supplies.
• Ensure monthly reports on Service operations are regularly reviewed.
• Support the Manager in all aspects of business operations.
  
  

YOUR PROFILE:

• Preferably Mining or Mechanical Engineer, related engineering courses.
• PRC license and/or MBA units/degree an advantage
• With a minimum of 3 years experience’ in Mining Operations
• Ability to collaborate and communicate effectively with colleagues at all levels.
• Positive attitude, analytical approach with good problem-solving skills
• Team player, enthusiastic, innovative and proactive with good organizing and time management skills
  
  

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com