Technical Support Associates (Open to No Experience)
TORCH Solutions
Date: 3 weeks ago
City: Cagayan de Oro
Contract type: Full time
As a Technical Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.
What you'll be doing
Responding to inbound customer inquiries and troubleshooting technical issues
Accurately documenting customer interactions and tracking the progress of issues
Identifying patterns in customer concerns and recommending process improvements
Actively listening to customers, demonstrating empathy and providing a positive experience
Collaborating with cross-functional teams to ensure timely and effective issue resolution
Staying up-to-date with product knowledge and industry developments
What we're looking for
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Ability to remain calm and professional under pressure
Proactive and customer-centric mindset
Willingness to learn and adapt to new technologies
No Prior Experience Required - We Provide Comprehensive Training
What we offer
Competitive salary and performance-based bonuses
Opportunities for career development and progression
Comprehensive training programme to help you succeed
Supportive and collaborative work environment
Apply now to become a Technical Support Associate.
What you'll be doing
Responding to inbound customer inquiries and troubleshooting technical issues
Accurately documenting customer interactions and tracking the progress of issues
Identifying patterns in customer concerns and recommending process improvements
Actively listening to customers, demonstrating empathy and providing a positive experience
Collaborating with cross-functional teams to ensure timely and effective issue resolution
Staying up-to-date with product knowledge and industry developments
What we're looking for
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Ability to remain calm and professional under pressure
Proactive and customer-centric mindset
Willingness to learn and adapt to new technologies
No Prior Experience Required - We Provide Comprehensive Training
What we offer
Competitive salary and performance-based bonuses
Opportunities for career development and progression
Comprehensive training programme to help you succeed
Supportive and collaborative work environment
Apply now to become a Technical Support Associate.
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