Technical Support and Dispatch
ClearSource BPO
Date: 1 day ago
City: Pasig City
Contract type: Full time
Are you passionate about technology and providing exceptional support? We’re looking for a remote Technical Support & Dispatch with 2+ years of experience in technical support. Experience with ticketing systems and documentation is essential.
In this role, you will manage support tickets, troubleshoot client issues, and document solutions. Responsiveness is key, and while we provide training, we expect prior technical experience to help you quickly assist clients.
If you're ready to make an impact in a fast-paced, remote environment, we’d love to hear from you!
What you will do as a Technical Support & Dispatch
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
Office Address
10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City
In this role, you will manage support tickets, troubleshoot client issues, and document solutions. Responsiveness is key, and while we provide training, we expect prior technical experience to help you quickly assist clients.
If you're ready to make an impact in a fast-paced, remote environment, we’d love to hear from you!
What you will do as a Technical Support & Dispatch
- Incoming phone call dispatch – Effectively handle client calls and assign tickets.
- Ticket creation – Maintain accurate documentation of support requests and solutions in the ticketing system.
- Knowledge base searching – Identify and utilize resources to resolve client issues efficiently.
- Basic technical triage and troubleshooting – Address initial issues and escalate as needed.
- Troubleshoot and resolve a wide variety of technical issues related to PCs, Windows, software, and connectivity (including escalated tickets).
- Perform routine system maintenance and updates.
- Diagnosing and resolving technical issues through phone, chat, email, or remote access tools.
- Assist clients with IT system setup and configuration, including desktops, laptops, printers, and mobile devices.
- Educate clients on best practices for system use and cybersecurity.
- Contribute to knowledge base (KB) writing and editing.
- Foster teamwork and collaboration to achieve client goals and ensure effective technology solutions.
- Align efforts with team and company goals for continuous improvement.
- .Proven experience in a technical support or IT helpdesk role.
- Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware.
- Proficiency in troubleshooting software and hardware issues remotely.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar).
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- CompTIA A+ or Network+ certification (preferred).
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!).
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
- Customer First – We are obsessed with delivering an exceptional customer experience.
- Personal Accountability – We do the right thing and own our actions.
- Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
- Hungry – We bring passion, energy, and drive to everything we do.
- Happy & Healthy – We believe in balance, well-being, and a positive workplace.
Office Address
10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Medical Billing Agent
Enshored,
Pasig City
1 hour ago
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.Our Team Is Composed Of Hand-picked...
Retail Marketing Officer
Jollibee Group,
Pasig City
1 day ago
Title: Retail Marketing OfficerThe Retail Marketing Officer will be responsible for assisting in the development and implementation of the strategic and tactical retail design and content adaptation plans for the business unit.Support Store Design Development & GovernanceAnalyze store efforts and provide recommendations.Assist in strategic development and execution of store design models.Lead specific workstreams (e.g., menu board evolution, impulse take-out design).Collaborate...
Buyer I
Insight,
Pasig City
3 days ago
Requisition Number: 100332 Buyer I Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Now is the time to bring your expertise to Buyer I role in a Fortune 500 Solutions Integrator...
