Technical Support Analyst II

VITEC solutions deliver easy-to-use technology that ensures high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device.

Position:

Are you a technical professional, based in Manilla with experience in a post-sales, pre-sales support and/or a field engineer role? If so, VITEC would love to hear from you. We are growing in the APAC region, and have an opportunity for a Technical Support Analyst II to join our team.

With locations in Tokyo, Bangkok, Manila and Singapore already, we are very excited about existing and future expected business growth across Asia.

VITEC’s Technical Support Teams provide global post-sales support to VITEC’s network of partners (resellers and distributors). Together with the broader support team including Solutions Consultants based around the world, the team also assists the global sales team with pre-sales technical enquiries.

What you’ll do:

VITEC has had a team operating in APAC since 2015 and this role will provide Post Sales support to our growing Asia customer base. Based in Manila and reporting to the Technical Manager in Sydney, Australia, the position of Technical Support Analyst II will involve the following on a day-to-day basis:

• Providing email/telephone support to VITEC’s partners between 9am to 5pm Monday – Friday Manila business hours
• Assisting VITEC’s sales team and solutions consultants with pre-sales technical enquiries
• Troubleshooting problems/answering questions related to:
• VITEC’s products
• Digital video and broadcast TV
• IP networking and IP multicast
• Integration with 3rd party products
• Assisting partners and application developers to integrate with VITEC products using VITEC’s published APIs.
• Writing knowledgebase articles to share information both internally and externally
  
  

The role will also involve the following on an occasional basis:

• Travel (mainly in Asia) to assist with equipment installation and/or troubleshooting.
• Out of hours working. This is for periodic global meetings, training and may include an on-call roster.
  
  

Requirements:

About You:

The successful candidate will be a technical professional with good experience of post-sales support, pre-sales support and/or field engineer roles and are looking to advance their career by gaining further experience.

The ideal candidate will meet many of the below criteria:

• Qualification in Computer Science, Engineering, Networking or related field
• Good general skills in computing and technology
• Some knowledge of IP network-based products and IP networking solutions
• Some knowledge of digital audio/video technologies
• Skills in software, shell scripting and/or web development
• General Linux knowledge with a desire to learn more
  
  

In addition, the ideal candidate will have the following attributes:

• Excellent written/verbal communication skills in both Filipino and English languages
• Good troubleshooting skills
• The ability to build customer relationships
• The desire and commitment to provide great customer service
• The ability to work independently while also working as part of a wider regional team
• An interest in IP video streaming and digital signage solutions
  
  

Desirable extra skills:

• Front-end programming skills – JavaScript, HTML, CSS, JSON
• Back-end programming skills – PHP, Python, Node
• Network security knowledge
  
  

Other information:

About VITEC

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG for continued environmental efforts to reduce greenhouse gases.

Why work for VITEC?

People

Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference.

Work/life balance

When you thrive, we thrive. Work- life balance is the key to a rewarding career. As you grow and develop, you’ll discover the tools, culture, and opportunities to help personalise your career journey, so it’s as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible.

Growth Potential

Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal – check out our company timeline and corporate overview – our future direction is clear.

Diversity and Inclusion

Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart.

Team Culture

Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is located. Small teams mean your efforts and the great decision you make every day are seen. We’ve created a great team environment, with regular meetups for team collaborations and to share fun times together as well.

Benefits

We take care of everyone. What makes us tick is our people. Our people are everything. The VITEC benefits package goes above and beyond, focusing on your physical, emotional and social wellbeing. You can find out more about the benefits we offer from the HR Contact in Country.

How To Apply

VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role.