Technical Services Manager

JLL


Date: 16 hours ago
City: Taguig
Contract type: Full time
Transforming to the Workplace Team of the future

  • Resolve technical problem in a timely manner to enhance Occupant Experience
  • Escalate technical issues where required
  • Commitment to deliver the best level of service every time through attention detail
  • Identify opportunities to improve technical service delivery to benefit the workplace
  • Trusted partner to deliver all GRE requirements aligned to GRE OE codes
  • Strive for Continuous Improvement implementation
  • Manage the Technicians and Engineers proactively
  • Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
  • Functional operational control to deliver excellence every time
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
  • Implement and manage the change control process
  • Be able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Lead)

  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback
  • Communicate effectively with Clients and vendors at the ground level to create customer delight
  • Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

  • Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

  • Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
  • Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
  • Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
  • Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
  • Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
  • Co-ordinate with Building Managers & the Business Units on Project issues
  • Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
  • Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
  • Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
  • Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
  • Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
  • Contribute to the Monthly Management Report
  • To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
  • Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
  • Ensure all works are compliance with statutory regulations on fire, health and safety standards
  • Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
  • Prepare thought through risk assessments for self-delivery
  • Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
  • Ensure service deliverables meet SLAs and KPIs
  • When necessary raise risks to Workplace Experience Site Lead for further investigation
  • Cost saving mind-set that drives value for service as every level
  • Conduct data analysis report when necessary
  • Escalate reoccurring problem and possible solutions to Engineering and Workplace team
  • Located on site at the clients offices
  • Mobile as required to cover multiple sites
  • Managing all technical service contracts, including inspections and quality management of service delivery
  • Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
  • Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
  • Share best practices and new ideas to further support the Workplace Experience Team
  • Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
  • Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
  • Co-ordinate with Building Managers & the Business Units on Project issues
  • Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
  • Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
  • Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
  • Follow the SOP/EOP and training programme for staff
  • Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
  • Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
  • Ensure all works are compliance with statutory regulations on fire, health and safety standards
  • Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

  • Excellent verbal and written communication skills
  • Fluent in English (verbal) and Cantonese
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
  • Ability to effectively communicate and interact with all levels of people
  • Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years’ experience in related discipline
  • Holder of REW A0 is preferable, but not a must;
  • Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Has a natural hospitality-orientated communications acumen
  • Ability to interact with a wide range of client staff, including senior levels
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I Am Proactive’

  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

  • Detail focussed and proactive in nature
  • Self-motivated
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
  • Works well with diverse teams from various countries/cultures

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