Technical Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Manager - Cash Management - MNL.

Principal responsibilities

• Monitor and coordinate changes that impact the process i.e. system enhancement, platform upgrades, upstream system changes, etc. Drive the initiative internally and provide regular update to management.
• Decide on changes that impact BAU activities (chasers, escalation, reporting, compliance, audit, etc.)
• Management Information (MI) - maintain agreed MI data and communicate it accurately with supporting statistics/reports/dashboards and within agreed timeframe.
• Manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for operations.
• Identify ways for improving service / adding value / reducing costs in line with business goals
• Continuously drive efficiencies with the teams and encourage teams to participate in change initiatives.
• Assist in contingency planning for the teams and process.

Requirements

• Sound knowledge and understanding of the Nostros Funding process and CMS Systems
• Strong understanding of MI reports
• Ideally 5+ years tenure within an Investment Banking Operations environment, exposure to Cash Management, Cash Services Operations and/or FX Operations functions is essential
• Proficient with MS Office and with good numerical and analytical skills
• Abilty to manage good relationships across mutiple business lines and GBM Hubs
• Ability to solve complex problems, articulate requirements and implement change
• Escalation – ability to recognize when an issue should be escalated and communicate it effectively to higher management to reach resolution
• Ability to build rapport with and relate to a wide range of people
• Ability to effectively influence others, including higher management, especially when implementing change
• Ability to learn quickly and transfer knowledge appropriately
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills
• Ability to spot and deliver on process improvement opportunities
• Able to work under challenging environment with tight timelines

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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