Technical Application Specialist - Core Diagnostics

Key Areas Of Accountability

Implement pre-installation assessment of equipment and assay integration process. Responsible for implementing and maintaining the effectiveness of the quality system Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories; including new product launch (NPL) products Plan the onsite integration process. Work with implementation project managers as technical lead to execute project plan across customer systems. Educate and conduct customer personnel equipment training in the proper usage of the equipment. Maintain and develop technical competence on instruments assigned as well as job-related tools and processes. Recognizes and resolves technical problems at customer sites Support Medical Technologies with product and technical information Acts as the subject matter expert when it comes to product and technical knowledge Manage the integration process to meet customer expectations and timeline. Maintain close relationships with accounts, and ensure their requirements are being met by the company’s products.

Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner. Follow defined TAS work processes for all aspects of job; including integration procedures; complaint documentation; time documentation; activity documentation; and TOR documentation.

Job Specification

Knowledge & Experience

• Willingness to travel and work long hours.
• Preferably with sales experience in the diagnostics or health care industry.
• Impacting sales personality.
• Articulate and able to express self.
• Willing to be assigned anywhere in the Philippines
  
  

Competencies Required

Core Competencies:

• Adaptability
  
  

Maintaining effectiveness when experiencing major changes in work tasks or the work environment, adjusting effectively to work within new work.

• Teamwork
  
  

Working effectively and cooperatively with others, establishing and maintaining good working relationships with internal and external partners to facilitate the accomplishment of work goals.

• Initiative
  
  

Taking prompt action to accomplish objectives, taking action to achieve goals beyond what is required, being pro-active, originating action to improve existing conditions and processes.

• Integrity
  
  

Maintaining, promoting, and modeling social, ethical, and organizational norms, firmly adhering to codes of conduct and ethical principles.

• Innovation
  
  

Generating innovative solutions in work situations, trying different and novel ways to deal with work problems and opportunities.

Functional Competencies

• Communication
  
  

Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Customer Focus
  
  

Developing and sustaining productive customer relationships; making customers and their needs a primary focus of one’s actions.

• Persuasiveness/Sales Ability
  
  

Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.

• Planning and Organizing
  
  

Establishing a course of action for self and others to ensure that work is completed efficiently. Identifying more critical activities and assignments, and adjusts priorities when appropriate; allocating time and resources to complete tasks and projects.

• Technical/Professional Knowledge and Skills
  
  

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise.

• Flexibility
  
  

Modifying behavior appropriately to reach goals. Using different behavioral styles to suit needs to situation.

• Motivation
  
  

Consistently display energy and enthusiasm due to personal desire to do well.

• Initiative
  
  

Originating action and actively influencing events to achieve goals.

• Tolerance for Stress
  
  

Always able to maintain effective performance under pressure and/or opposition to ideas.

• Innovativeness
  
  

Generating many imaginative and creative solutions in work related situations.

• Impact
  
  

Creating a good first impression, commanding attention and respect, showing an air of confidence.

Minimum Qualification

.

• Bachelor’s Degree in Science, Engineering, Electronics or Medical.
• 3 year of experience in laboratory environment, field service, technical call center, or Diagnostics products.
• Lab science/med tech background preferred.