Tech Support Agent | Accenture Cebu

1-DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM.

Accenture in the Philippines is currently looking for talented individuals for our Service Desk Voice Support Associate.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About the Role: As a Service Desk Voice Support Associate, you will be performing the following tasks on a daily:

• You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
• You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
• You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.

About You: The ideal candidate will have the following skills and experience:

• College graduates, undergraduates, SHS, and HS graduates
• With 0-5 months BPO experience
• With excellent communication skills
• Amenable to work on a shifting schedule.
• Willing to work in Cebu City, Cebu

If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:

• Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process.

*Terms and conditions apply