Team Support (Inbound)

Discover your 100% YOU with MicroSourcing!

Position: Team Support (Inbound)

Location: Three-Ecom MOA, Pasay City

Work setup & shift: Hyrid | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As a Team Support (Inbound), You Will

Support Camp Australia staff members, candidates, and referees with their concerns with, but not limited to rosters, employment, and applications.

 Ensure child safety by maintaining consistency and compliance in every service

 Responding to inbound phone calls from Camp Australia Staff members, candidates, and referees

 Responding to emails from Camp Australia Staff members, candidates, and referees

Responsible Processes

 Staffing

• Filling vacant shifts
• Adding Shifts
• Cancel Shifts
• Coordinator Cancellations
• Replacing Team Members
• Changing Rostered hours
• Non-arrival for shift
• Resignations
• Managing Excess Labour
• Linking New Hires
  
  

 Recruitment

• General Inquiries
• After hours reference checks
  
  

 Records

• Staff qualifications
• Upload documents
  
  

 General payroll queries

 Perform ad-hoc tasks or other reasonable duties assigned in support of the business

What You Need

Non-negotiables

• Strong written and verbal communication skills. Business English Proficiency required
• Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
• A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
• Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.
  
  

Preferred skills/expertise

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy
• Experience in front of house contact centre setup and so as back-office admin work preferred.
• Showcasing or is possessing a positive attitude

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply