Team Support Associate (MoA, Hybrid, Dayshift)
MicroSourcing
Date: 5 days ago
City: Pasay
Contract type: Full time
Position: Intermediate
Work Type: Full-time
Set-up: Hybrid (Onsite Training)
Schedule: Day Shift
Location: Two E-com, MoA, Pasay
Salary: PHP 25,000 package
A Team Support Associate Is Expected To
Support Camp Australia staff members, candidates, and referees with their concerns with, but not limited to rosters, employment, and applications.
For more information, visit https://www.microsourcing.com/
Work Type: Full-time
Set-up: Hybrid (Onsite Training)
Schedule: Day Shift
Location: Two E-com, MoA, Pasay
Salary: PHP 25,000 package
A Team Support Associate Is Expected To
Support Camp Australia staff members, candidates, and referees with their concerns with, but not limited to rosters, employment, and applications.
- Ensure child safety by maintaining consistency and compliance in every service
- Responding to inbound phone calls from Camp Australia Staff members, candidates, and referees
- Responding to emails from Camp Australia Staff members
- Responsible Processes:
- Staffing
- Filling vacant shifts
- Adding Shifts
- Cancel Shifts
- Coordinator Cancellations
- Replacing Team Members
- Changing Rostered hours
- Non-arrival for shift
- Resignations
- Managing Excess Labour
- Onboarding
- Recruitment
- General Inquiries
- Records
- Staff qualifications
- Upload documents
- General payroll queries
- Perform ad-hoc tasks or other reasonable duties assigned in support of the business
- 3-year experience in an Inbound and outbound Customer Service role is highly regarded
- Excellent English communication skills to be able to engage with internal and external stakeholders
- Excellent attention to detail and organisational skills Build a strong relationship with field staff members and colleagues within the GSC
- Maintain a positive, empathetic, and professional attitude toward staff members and candidates at all times.
- Coordinate with other Camp Australia departments through various channels.
- Accountable for maintaining service compliance by updating the rosters accordingly, filling emergency shifts, onboarding new hires, and identifying triggers for escalations.
- Ensure that staff members have the necessary requirements to meet compliance. Ensure that excess staff members are removed per Camp Australia guidelines to avoid excess labor expenses.
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
- A very collaborative work culture
For more information, visit https://www.microsourcing.com/
- Terms & Conditions apply
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