Team Manager - Sales Coach | Davao

ibex


Date: 1 day ago
City: Davao
Contract type: Full time
The Sales Coach is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Responsibilities

  • Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
  • Monitor and take action on TKS, personnel and payroll issues.
  • Conduct performance appraisals annually.
  • Responsible for staffing and hiring.
  • Maintain current employee records on direct reports.
  • Review CMS statistics on a daily basis and provide constructive feedback.
  • Provide Subject Matter Expertise.
  • Ensure training needs of subordinates are met.
  • Modify operations as needed to meet service level agreements under supervision of Operations Manager.
  • Successfully complete all client related training.
  • Resolve escalated customer issues.
  • Hold team meetings on a regular basis with direct reports.
  • Communicate all process and client changes to direct reports within specific timeliness
  • Promote the use of all center communication tools.

Tasks

  • Supervise, lead and inspire your team to ensure they regularly meet/exceed sales
  • Develop all team members to ensure top performance
  • Monitor all staff to assess developmental needs, to improve performance
  • Day to day management of team and related issues
  • Help provide training and development and conduct regular appraisals with team
  • Monitor, measure, report & analyze data to improve call centre performance

Skills

  • Coaching Styles
  • Types of Leadership
  • Outstanding oral and written communication skills
  • Motivating the team
  • Excellent MS Office Skills profiency
  • Communicating with all sales agents in order to receive their comments/suggestions
  • Participating in a weekly meeting with each agent
  • Suggesting improvements to SOM/OM
  • Supporting the SOM/OM with the implementation of changes (new procedures, objectives, including eventually training)

Abilities

  • Excellent ability to coach and performance manage agents
  • Work on a split day-off schedule
  • Show eagerness to take in calls and role model behaviors that their agents can follow
  • Able to respond positively to changing environment
  • Confident interfacing with clients either in remote monitoring sessions or face-to-face capacity
  • Team Oriented and highly self motivated
  • Able to motivate and encourage agents
  • Maintain and practice high standards of customer service and good communication skills
  • Problem solving and decision making capacities
  • Ability to work independently and in a team
  • Ability to work under pressure

Qualifications

Requirements:

  • Preferably has Bachelor’s Degree of any course
  • Flexible and is able to work on extended hours if needed
  • Has leadership experience
  • Has relevant sales background
  • Preferably has experience in a car-rental program
  • Willing to work on a dayshift schedule
  • Amendable to work on site in SM Lanang
  • Can start ASAP

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