Team Leader - Start ASAP

Talent Outsourcing Channel Solutions


Date: 18 hours ago
City: Davao
Contract type: Full time
We are seeking an experienced and motivated Team Leader to join our customer service team in our Davao office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service representatives, ensuring exceptional service delivery and driving continuous improvement. This full-time position offers a competitive salary, excellent benefits, and the opportunity to contribute to the success of a rapidly growing organization.

What you'll be doing

Manage, coach, and develop a team of customer service representatives to deliver outstanding service to our clients

Monitor team performance and identify areas for improvement, implementing strategies to enhance productivity and customer satisfaction

Provide ongoing feedback, training, and support to team members to help them develop their skills and reach their full potential

Collaborate with the broader customer service team to share best practices and drive process improvements

Serve as a point of escalation for complex customer inquiries and issues, ensuring timely and effective resolution

Report on team performance metrics and identify opportunities for process optimisation

Foster a positive, team-oriented work environment that promotes employee engagement and morale

What we're looking for

At least 1 year of experience in a customer service supervisory or team leader role, preferably in a call centre or similar high-volume environment

Strong communication, interpersonal, and coaching skills with the ability to motivate and develop a team

Demonstrated problem-solving and decision-making abilities, with a focus on delivering high-quality customer service

Excellent time management and multitasking skills to effectively prioritise and coordinate team activities

A passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

We Are Committed To Providing Our Employees With a Supportive And Rewarding Work Environment. As a Team Leader, You Can Look Forward To

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits, including medical, dental, and vision coverage

Opportunities for career advancement and professional development

Flexible work arrangements, including options for remote and hybrid work

A collaborative and inclusive team culture that values work-life balance

If you're ready to take the next step in your career and join a dynamic and growing organisation, we encourage you to apply for this exciting Team Leader opportunity. Click the "Apply Now" button to submit your application.

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