Team leader – Ocean Freight (OFR)

Join our “Ocean Freight” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team leader – Ocean Freight (OFR)

Job Location: Manila

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

The Team Leader for Ocean Freight (OFR) is responsible for supervising and improving OFR operations, ensuring seamless transitions in workflow, and cultivating robust stakeholder relationships. This role mandates a profound comprehension of ocean freight logistics, encompassing regulatory adherence, customs practices, and financial considerations pertinent to maritime transportation. Analytical proficiency, outstanding problem-solving abilities, and a focus on customer satisfaction are imperative. Effective leadership, the skill to influence others positively, and an unwavering commitment to operational excellence are indispensable competencies for success in this position.

Key Responsibilities:

• Direct and oversee the Ocean Freight team to ensure the smooth execution of Ocean freight processes and systems.
• Provide personalized coaching and mentorship to team members, fostering their growth and optimizing their performance.
• Manage and resolve escalated issues through comprehensive root cause analysis (RCA) and the implementation of corrective and preventive actions (CAPA).
• Recommend and implement enhancements to services by assessing the effectiveness of existing ocean freight solutions.
• Foster a collaborative culture within the Global Service Center (GSC) and across Business Partner (BP) teams.
• Generate and distribute key performance indicator (KPI) reports to Business Partners, facilitating transparent and constructive communication.
• Proactively identify inefficiencies and areas for process improvement, initiating appropriate enhancements.
• Drive team efficiency by deploying automation solutions and leveraging technological advancements.
• Cultivate positive and productive relationships with Business Partners, ensuring mutually beneficial outcomes.
• Oversee adherence to standardized ocean freight procedures and contribute to establishing process-centric organizational frameworks.
• Monitor and report on operational metrics aligned with established IKOs/KPIs.
• Ensure equitable distribution of tasks within the team, prioritizing operational excellence and quality service delivery.
• Uphold First Choice standards and actively participate in initiatives focused on quality and process optimization.
• Collaborate with Centre HR to engage in and support employee engagement initiatives.
• Supervise process execution and deliver comprehensive process reports.
• Conduct hands-on training sessions and address specific training needs of team members.
• Utilize agreed-upon KPIs to evaluate team performance, conducting regular one-on-one review meetings.
• Collaborate with team members to establish IKOs/KPIs, monitor individual accomplishments, and conduct thorough performance assessments.
  
  
  

Required Skills/Abilities:

• Strong knowledge of the forwarding and logistics industry, including back-office operations.
• Excellent analytical and problem-solving skills.
• Proficiency in computer systems and software relevant to the role.
• Customer-oriented mindset with the ability to understand and meet business partners' needs.
• Exceptional planning and organizing capabilities to set and achieve goals effectively.
• Sound decision-making skills, even in uncertain situations, with a focus on risk management.
• Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.
• Influencing skills to persuade others and gain support for ideas and approaches.
• Effective communication skills, both verbally and in writing, adapting to various contexts.
• Strong commitment to excellence, challenging oneself and others to achieve outstanding results.
  
  
  

Required Qualifications:

• Graduation in any discipline.
• Preferably holds management qualifications.
• Significant work experience in the logistics or forwarding industry, with a track record of success in relevant roles. Overall work exp of 5 to 7 years with 1- 2 years exp in leading a team is preferred.
• Educational and professional certifications related to logistics and management would be preferred.
  
  
  

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture
  
  
  

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

• The largest global network with over 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and customer service.