Team Leader - MDM

Key Responsibilities:

• Assist to meet performance targets
• Participate in problem solving and process improvement process together with team manager
• Evaluate department Recommend and coordinate needed changes based on process analysis.
• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing
• Supervise staff in accordance with company policies and
• Establish employee goals and conduct employee performance
• Provide inputs towards staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
• Assist staff to resolve complex problems and responsible for quality
• Drive Employee Engagement and Customer Satisfaction
• To have a periodic meeting with the team members to discuss on the productivity and feedback
• Monitor Key deliverables for Process Associates on Continuous Basis

Educational Qualifications:

• Graduate ( Bachelor’s degree from a recognized University in any discipline )

Work Experience and skills:

• Minimum 3 – 5 years’
• Logistics / Back Office experience is a must
• Good Communication (verbal and written) and interpersonal skills
• Good People management Skills
• Self-Learning and Development
• Computer knowledge (words, excel, power point)

DHL Competencies:

• Planning & Organising: Sets clear and realistic goals and Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.
• Accountability: Acts Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
• Communication: Provides both verbal and written information in a timely, clear and concise Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information
• Teamwork: Works cooperatively with others to achieve target and Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
• Customer Orientation: Is focused on identifying and meeting customer Acts to establish a successful long-term business partnership with internal and external customers.
• Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in Is not easily deterred when obstacles or delays are encountered.
• Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one Seeks out and critically evaluates both numerical and narrative information.
• Initiative: This is an important criterion given the fact that our organisation is poised for carrying out various activities in improvement, deployment and This attribute is the single key deciding factor in any project being successful.
• Decision Making: Makes timely and appropriate choices based on accurate analysis and Uses sound judgement even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
• Developing others: Outcomes: Provides employees, colleagues and business partners with candid and regular feedback; Provides employees with development opportunities; Supports employees with career opportunities; Inspires others to develop themselves.