Team Leader II
RealPage, Inc.
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Summary
This position will also oversee the tasks and performance of Billing and Credit team located at Cebu Site. This position will maintain and execute policies and procedures for the daily billing and credit process functions and serve as a key resource to address and research any inquiries and issues. . This supervisor will directly report to the Philippine-based Manager, Revenue Operations.
Primary Responsibilities
This position will also oversee the tasks and performance of Billing and Credit team located at Cebu Site. This position will maintain and execute policies and procedures for the daily billing and credit process functions and serve as a key resource to address and research any inquiries and issues. . This supervisor will directly report to the Philippine-based Manager, Revenue Operations.
Primary Responsibilities
- Manage day-to-day activities of the team
- Provide daily leadership, guidance/assistance and support employees
- Setting objectives that align with the departmental goals
- Approve subordinate payroll time and complete performance evaluations
- Monitors and manages absenteeism
- Conducts hiring interviews
- Administers corrective counseling and notification with Manager’s approval
- Identify issues and take appropriate action to resolve
- Monitoring and managing workflow or daily targets to assure goals are achieved
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Oversee workflow to ensure even and accurate distribution of work load to maximize productivity and performance
- Develop processes to improve team performance
- Document departmental procedures and work instructions in compliance with quality standards
- Regularly review departmental processes and work flows with view of improving efficiency and to ensure compliance with policies and standards
- Train team members as well as identify training needs for department
- Provides weekly and monthly reporting to management
- Demonstrate patience and overall courteous behavior when working with internal and external customers
- Actively participate in team and department motivation and recognition
- Performs related duties and special projects as assigned
- Minimum of 5 years’ experience in Order to Cash
- 1 to 3 years’ experience as Supervisor/Team Lead
- Bachelor’s Degree required with accounting background
- Excellent accounting software user and reporting skills
- Proficiency with MS Excel and Microsoft Office required
- Willing to work night shifts as per US time zones
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