Team Leader (Fixed Weekends Off)
TORCH Solutions
Date: 1 week ago
City: Davao
Contract type: Full time
We are seeking a skilled and experienced Team Leader to join our dynamic team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will be responsible for leading and motivating a team of customer service professionals, ensuring high levels of customer satisfaction and operational efficiency. This is a full-time position with fixed weekends off, providing you with an excellent work-life balance.
What you'll be doing
Oversee and manage a team of customer service representatives, providing coaching, training, and performance feedback to ensure optimal team productivity and effectiveness
Develop and implement strategies to enhance customer experience and improve process efficiency
Monitor team performance, identify areas for improvement, and implement corrective actions as needed
Collaborate with other departments to ensure seamless cross-functional coordination and problem-solving
Provide daily support and guidance to team members, fostering a positive and collaborative work environment
Analyse and report on team performance metrics, identifying opportunities for growth and optimization
Ensure compliance with company policies, procedures, and industry regulations
What we're looking for
Minimum 1 year of experience in a customer service or call centre supervisory role
Strong leadership and people management skills, with the ability to motivate and inspire a team
Excellent communication and interpersonal skills, with the ability to effectively liaise with both internal and external stakeholders
Proficient in data analysis and reporting, with the ability to use performance metrics to drive continuous improvement
Demonstrated problem-solving and decision-making skills, with a focus on delivering exceptional customer service
Familiarity with call centre operations, customer service best practices, and relevant industry regulations
Positive attitude, strong work ethic, and a commitment to excellence
Apply now to join our team and be a part of our exciting journey!
What you'll be doing
Oversee and manage a team of customer service representatives, providing coaching, training, and performance feedback to ensure optimal team productivity and effectiveness
Develop and implement strategies to enhance customer experience and improve process efficiency
Monitor team performance, identify areas for improvement, and implement corrective actions as needed
Collaborate with other departments to ensure seamless cross-functional coordination and problem-solving
Provide daily support and guidance to team members, fostering a positive and collaborative work environment
Analyse and report on team performance metrics, identifying opportunities for growth and optimization
Ensure compliance with company policies, procedures, and industry regulations
What we're looking for
Minimum 1 year of experience in a customer service or call centre supervisory role
Strong leadership and people management skills, with the ability to motivate and inspire a team
Excellent communication and interpersonal skills, with the ability to effectively liaise with both internal and external stakeholders
Proficient in data analysis and reporting, with the ability to use performance metrics to drive continuous improvement
Demonstrated problem-solving and decision-making skills, with a focus on delivering exceptional customer service
Familiarity with call centre operations, customer service best practices, and relevant industry regulations
Positive attitude, strong work ethic, and a commitment to excellence
Apply now to join our team and be a part of our exciting journey!
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