Team Leader - Fixed Weekends Off

Join our dynamic team as a Team Leader - Fixed Weekends Off based in Davao City Davao del Sur. In this full-time role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and exceptional team performance.

What you'll be doing

Provide hands-on coaching and mentoring to team members to drive performance and development

Monitor and evaluate team and individual productivity and quality metrics

Identify and implement ways to improve processes and efficiencies

Foster a positive, collaborative, and high-performing work environment

Lead team meetings and one-on-one sessions to provide feedback and support

Champion the company's values, policies, and procedures

Collaborate with other teams and stakeholders to achieve shared goals

Manage schedules, time-off requests, and other administrative tasks

What we're looking for

Preferably Female

At least more than 1 year Team Lead experience handling an inbound account

Strong interpersonal and communication skills to effectively lead and motivate a team

Excellent problem-solving and decision-making abilities

Proficient in using contact centre and productivity tools

Ability to thrive in a fast-paced, dynamic environment

Demonstrated commitment to delivering exceptional customer service

Strong attention to detail and a results-oriented mindset

We are committed to providing a supportive and enriching work environment. Our comprehensive benefits package includes competitive compensation, opportunities for career advancement, and a range of wellbeing initiatives to support your overall health and happiness.

Apply now and let's discuss how you can contribute to our growing business.