Team Leader CAC

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Develops a professional and customer-focused team through role modelling, leadership and coaching.
• Will focus on stakeholders and direct engagement with
  
  

CAC OTCX (Central America, Andina, and Caribbean Sea Area – One Team Customer Experience), Colombia, Venezuela, Costa Rica, Panama, Dominican Republic.

• Drives commercial intelligence within own team.
• Attends regular or ad-hoc joint sales calls with sales teams to provide better service to customers.
• Drives continuous improvement of process performance and team efficiency.
• Provides support to global and local initiatives and projects.
• Actively contributes to the local management team-share views.
• Has ideas and experiences on how to further improve team, departmental performance and customer experience.
• Has at least three to five years of experience to fulfill the role.
• Involved on Process Improvement, Agile and Continuous Improvement processes.
• Will manage 15-20 FTEs, Process Experts Spanish Speakers.
  
  

Who are we looking for:

• With leadership experience and managing a team.
• Have worked with CAC OTCX (Central America, Andina, and Caribbean Sea Area is an advantage.
• SME levels are acceptable.
• Graduate of Bachelor's Degree.
• Fluent in Spanish Language is a plus but not required.
• Engaging and can handle pressure.
• With Relevant experience in Shipping, Logistics, Forwarding, Supply Chain Operations – is a plus.
• Handled Different Accounts under BPO set up or other industries are also acceptable.
• Amenable to work in permanent night shift schedule and hybrid set up.
• Open to work in Pasig City.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].