Team Leader - Air Freight

The Team Leader for Air Freight (AFR) is tasked with overseeing and enhancing AFR operations, guaranteeing smooth workflow transitions, and nurturing strong relationships with stakeholders. This position requires a deep understanding of air freight logistics, including regulatory compliance, customs procedures, and financial aspects related to air transport. The role demands analytical acumen, exceptional problem-solving capabilities, and a customer-centric approach. Leadership, the ability to influence effectively, and a dedication to achieving operational excellence are key competencies for success in this role.

Key Responsibilities:

• Direct and oversee the Air Freight team to ensure the seamless execution of advanced air freight processes and systems.
• Spearhead the adoption of innovative processes and champion ongoing enhancements to current practices.
• Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.
• Manage and resolve escalated issues through comprehensive root cause analysis (RCA) and the implementation of corrective and preventive actions (CAPA).
• Recommend and execute improvements to services by evaluating the effectiveness of current air freight solutions.
• Promote a unified, collaborative culture within the Global Service Center (GSC) and among Business Partner (BP) teams.
• Generate and share key performance indicator (KPI) reports for Business Partners, maintaining transparent and constructive communication.
• Actively seek out inefficiencies and areas for refinement in processes, initiating appropriate enhancements.
• Drive team efficiency by implementing automation solutions and leveraging technological advancements.
• Cultivate and maintain positive, productive relationships with Business Partners, ensuring mutually beneficial outcomes.
• Oversee the enforcement of standardized air freight procedures and contribute to the establishment of process-centric organizational frameworks.
• Track and report on operational metrics in alignment with established IKOs/KPIs, and provide support for sales-related endeavours.
• Ensure fair distribution of tasks within the team, prioritizing operational excellence and quality service delivery.
• Adhere to First Choice standards, participating eagerly in initiatives aimed at quality and process optimization.
• Work closely with Centre HR to engage in and facilitate employee engagement initiatives.
• Oversee the execution of processes and deliver comprehensive process reports.
• Lead hands-on training sessions and address specific training requirements of team members.
• Use agreed-upon KPIs to assess team performance, holding regular one-on-one review meetings.
• Collaborate with team members to establish IKOs/KPIs, monitor individual achievements, and conduct thorough performance evaluations.
  
  
  

Required Skills/Abilities:

• Strong knowledge of the forwarding and logistics industry, including back-office operations.
• Excellent analytical and problem-solving skills.
• Proficiency in computer systems and software relevant to the role.
• Customer-oriented mindset with the ability to understand and meet business partners' needs.
• Exceptional planning and organizing capabilities to set and achieve goals effectively.
• Sound decision-making skills, even in uncertain situations, with a focus on risk management.
• Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.
• Influencing skills to persuade others and gain support for ideas and approaches.
• Effective communication skills, both verbally and in writing, adapting to various contexts.
• Strong commitment to excellence, challenging oneself and others to achieve outstanding results.
  
  
  

Required Qualifications:

• Graduation in any discipline.
• Preferably holds management qualifications.
• Significant work experience in the logistics or forwarding industry, with a track record of success in relevant roles. Overall work exp of 5 to 7 years with 1- 2 years exp in leading a team is preferred.
• Educational and professional certifications related to logistics and management would be preferred.