Team Leader - Air Freight

DHL Global Forwarding


Date: 2 days ago
City: Pasay
Contract type: Full time
The Team Leader for Air Freight (AFR) is tasked with overseeing and enhancing AFR operations, guaranteeing smooth workflow transitions, and nurturing strong relationships with stakeholders. This position requires a deep understanding of air freight logistics, including regulatory compliance, customs procedures, and financial aspects related to air transport. The role demands analytical acumen, exceptional problem-solving capabilities, and a customer-centric approach. Leadership, the ability to influence effectively, and a dedication to achieving operational excellence are key competencies for success in this role.

Key Responsibilities:


  • Direct and oversee the Air Freight team to ensure the seamless execution of advanced air freight processes and systems.
  • Spearhead the adoption of innovative processes and champion ongoing enhancements to current practices.
  • Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.
  • Manage and resolve escalated issues through comprehensive root cause analysis (RCA) and the implementation of corrective and preventive actions (CAPA).
  • Recommend and execute improvements to services by evaluating the effectiveness of current air freight solutions.
  • Promote a unified, collaborative culture within the Global Service Center (GSC) and among Business Partner (BP) teams.
  • Generate and share key performance indicator (KPI) reports for Business Partners, maintaining transparent and constructive communication.
  • Actively seek out inefficiencies and areas for refinement in processes, initiating appropriate enhancements.
  • Drive team efficiency by implementing automation solutions and leveraging technological advancements.
  • Cultivate and maintain positive, productive relationships with Business Partners, ensuring mutually beneficial outcomes.
  • Oversee the enforcement of standardized air freight procedures and contribute to the establishment of process-centric organizational frameworks.
  • Track and report on operational metrics in alignment with established IKOs/KPIs, and provide support for sales-related endeavours.
  • Ensure fair distribution of tasks within the team, prioritizing operational excellence and quality service delivery.
  • Adhere to First Choice standards, participating eagerly in initiatives aimed at quality and process optimization.
  • Work closely with Centre HR to engage in and facilitate employee engagement initiatives.
  • Oversee the execution of processes and deliver comprehensive process reports.
  • Lead hands-on training sessions and address specific training requirements of team members.
  • Use agreed-upon KPIs to assess team performance, holding regular one-on-one review meetings.
  • Collaborate with team members to establish IKOs/KPIs, monitor individual achievements, and conduct thorough performance evaluations.


Required Skills/Abilities:


  • Strong knowledge of the forwarding and logistics industry, including back-office operations.
  • Excellent analytical and problem-solving skills.
  • Proficiency in computer systems and software relevant to the role.
  • Customer-oriented mindset with the ability to understand and meet business partners' needs.
  • Exceptional planning and organizing capabilities to set and achieve goals effectively.
  • Sound decision-making skills, even in uncertain situations, with a focus on risk management.
  • Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.
  • Influencing skills to persuade others and gain support for ideas and approaches.
  • Effective communication skills, both verbally and in writing, adapting to various contexts.
  • Strong commitment to excellence, challenging oneself and others to achieve outstanding results.


Required Qualifications:


  • Graduation in any discipline.
  • Preferably holds management qualifications.
  • Significant work experience in the logistics or forwarding industry, with a track record of success in relevant roles. Overall work exp of 5 to 7 years with 1- 2 years exp in leading a team is preferred.
  • Educational and professional certifications related to logistics and management would be preferred.

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