Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• Yearly Kick Off Parties with major giveaways (like the car in 2023)

• Get recognized through our ‘Value Awards’

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

A Glimpse into Your New Role

You’re the genie that fulfils our customer’s needs. The Team Leader has the responsibility to ensure that all personnel in their respective teams are working effectively toward client objectives/targets with a major focus on quality assurance and team performance. The Team Leader will engage with staff as required in areas including but not limited to: performance, personnel management, escalations along with quality to ensure the delivery of a successful outcome within the program. Reports into the Dedicated Operations Manager and regularly updates them on team progress, performance and issues. Works with Dedicated Operations Manager to ensure strategic and departmental objectives are adhered to.

• Quality Monitoring

• Performance Management

• Team and Stakeholder Communication

• Coaching

• Continuous Improvement

• People Management

What You’ll Bring

• Clear and concise verbal and written communication skills

• Computer Skills to an intermediate level, Outlook, Word, Excel

• Media experie nce, media-oriented tertiary qualifications or advertising industry experience in a similar role would be beneficial

• High degree of accuracy and attention to detail

• Able to learn new software/information systems readily using existing base skill set

• Ability to work with minimum supervision to standards and deadlines

• Able to work in a prompt and efficient manner to accomplish objectives

• Able to demonstrate empathy and professionalism with clients and stakeholder needs in all interactions

• Ability to listen and communicate effectively verbally and in writing to enhance internal and external working relationships

• Capable of demonstrating courteous and respectful behaviour in a co-operative fashion to reach team goals

• Able to work effectively within a team to accomplish organisation goals

• Ability to focus in a busy environment

• Ability to task-switch and deal with interruptions while maintaining overall focus and accuracy on a background task

• Ability to think creatively when solving business problems

• Self motivated with the ability to set own priorities

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!