Team Leader
Probe Group
Date: 2 weeks ago
City: Taguig
Contract type: Full time
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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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Job Description
Job Summary:
- Coordinate all organization’s operations.
- You will be responsible for improving performance, productivity, efficiency and profitability
- through the implementation of effective methods and strategies.
- Knows how to effectively coach for improvement
- Can Use Both Google Sheets and MS Excel
- Amenable to presenting and discussing results daily, weekly, and monthly with the managers and clients.
- Amenable to shifting schedules
- At least 1-2 years’ experience as an Operations Team Leader or Supervisor in a BPO setting is preferred
- Preferably with Telco Sales experience
- Experience on phone, email and live chat support preferred
- Has strong verbal and written communication and comprehension skills
- Good problem solving and critical thinking skills
- Resourceful, able to multitask and has high attention to details
- Flexible and has the ability to quickly adjust to frequent process and information changes
- Amenable to work in BGC, Taguig
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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You'll receive updates once a week
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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