Team Leader
Talent Outsourcing Channel Solutions
Date: 2 weeks ago
City: Davao
Contract type: Full time
About The Role
We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a full-time position (graveyard shift) with opportunities for growth and development within our company.
What you'll be doing
Lead, motivate and develop a team of customer service agents to achieve and exceed performance targets
Monitor and assess team and individual performance, providing constructive feedback and coaching to drive continuous improvement
Manage the day-to-day operations of your team, including scheduling, workload distribution and quality assurance
Collaborate with cross-functional teams to identify and implement process improvements
Foster a positive and engaging work environment that promotes teamwork, innovation and exceptional customer service
Effectively escalate and resolve complex customer issues, setting an example for your team
Participate in the recruitment and training of new team members
What we're looking for
At least more than 1 year Team Lead experience handling an inbound account, supervisory or team leader role within a call centre or customer service environment (Preferably Female)
Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
Proficient in data analysis and reporting to measure and monitor team performance
Adaptable and able to thrive in a fast-paced, dynamic environment
Passionate about developing and empowering your team to reach their full potential
What we offer
Benefits
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
Opportunities for career advancement and professional development
Comprehensive health and wellness benefits
Flexible working arrangements to support work-life balance
A collaborative and supportive team environment
Recognition and reward programs to celebrate success
About Us
Talent Outsourcing Channel Solutions' is a leading provider of call centre and customer service solutions. With a focus on innovation, quality, and customer satisfaction, we have established a strong reputation in the industry. Our team of dedicated professionals are the driving force behind our success, and we are committed to providing them with the support and resources they need to thrive.
If you are an experienced Team Leader with a passion for delivering exceptional customer service, we encourage you to apply now and be a part of our dynamic team.
We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a full-time position (graveyard shift) with opportunities for growth and development within our company.
What you'll be doing
Lead, motivate and develop a team of customer service agents to achieve and exceed performance targets
Monitor and assess team and individual performance, providing constructive feedback and coaching to drive continuous improvement
Manage the day-to-day operations of your team, including scheduling, workload distribution and quality assurance
Collaborate with cross-functional teams to identify and implement process improvements
Foster a positive and engaging work environment that promotes teamwork, innovation and exceptional customer service
Effectively escalate and resolve complex customer issues, setting an example for your team
Participate in the recruitment and training of new team members
What we're looking for
At least more than 1 year Team Lead experience handling an inbound account, supervisory or team leader role within a call centre or customer service environment (Preferably Female)
Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
Proficient in data analysis and reporting to measure and monitor team performance
Adaptable and able to thrive in a fast-paced, dynamic environment
Passionate about developing and empowering your team to reach their full potential
What we offer
Benefits
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
Opportunities for career advancement and professional development
Comprehensive health and wellness benefits
Flexible working arrangements to support work-life balance
A collaborative and supportive team environment
Recognition and reward programs to celebrate success
About Us
Talent Outsourcing Channel Solutions' is a leading provider of call centre and customer service solutions. With a focus on innovation, quality, and customer satisfaction, we have established a strong reputation in the industry. Our team of dedicated professionals are the driving force behind our success, and we are committed to providing them with the support and resources they need to thrive.
If you are an experienced Team Leader with a passion for delivering exceptional customer service, we encourage you to apply now and be a part of our dynamic team.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Specialist
Ecolab,
Davao
1 day ago
See why Food Processing Magazine honored Ecolab Pest Elimination as The Top Pest Management Company!Ecolab is seeking a Pest Service Specialist to join its industry leading Pest Elimination team. In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers. You’ll provide brand protection to your around-the-clock customers...
Care Coordinator -urgently needed
Talent Outsourcing Channel Solutions,
Davao
1 day ago
Are you passionate about delivering care with compassion and precision? Join our growing team and help us make a real difference in people’s lives!Qualifications Graduate of Nursing, Healthcare Administration, Human Services, or a related field With at least 2 years of experience in care coordination, field services, or recruitment Strong organizational and communication skills A proactive team player with a...
Customer Service Agent - Davao
ibex,
Davao
1 week ago
Level 1 Customer Service Representative on site in Call center.ResponsibilitiesManage incoming calls from customers.Assess customer’s needs and guide the customer accordingly.Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.Maintain acceptable call lengths while remaining friendly, informative and helpful.Maintain productivity and quality standards.Demonstrate appropriate sense of urgency for customer responses.Escalate customer issues appropriately and...
