Team Lead, WFM Real Time - Onsite
TTEC
Date: 1 week ago
City: Pasay
Contract type: Full time
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead – Workforce Management – Real Time working Onsite in FIVE ECOM, PASAY CITY, PHILIPPINES, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll Be Doing
Have a passion to solve work puzzles in real time and mentor others? Are you looking for an opportunity to experience something new each day and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the SENIOR MANAGER, WORKFORCE MANAGEMENT. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Onsite
Primary Location
PH-National Capital-Pasay City, Metro Manila
What You’ll Be Doing
Have a passion to solve work puzzles in real time and mentor others? Are you looking for an opportunity to experience something new each day and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the SENIOR MANAGER, WORKFORCE MANAGEMENT. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team.
- Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done as you play a big part in the associate’s development and career mobility.
- With three (3) years of experience as a Supervisor or Team Leader
- With five (5) years WFM experience
- Associate degree, technical school, or equivalent work experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing.
- Consistently mentor, inspire, and support the associate’s career mobility.
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
- Customer focused mindset
- Computer experience
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Ask us about our paid time off (PTO) and wellness and healthcare benefits.
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Onsite
Primary Location
PH-National Capital-Pasay City, Metro Manila
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Human Resources Business Partner
Alorica,
Pasay
1 week ago
Assist in the planning, implementation and communication of employee and labor relations programs and procedures; monitors the effectiveness of the programs and recommends modifications as needed. Compile information and statistics on the economic impact of proposals of both labor and management. Provide information regarding grievance procedures, disciplinary actions, and other employee relation practices to the management. Participate in meetings between...
Lead, HR Content
Royal Caribbean Group,
Pasay
2 weeks ago
Summary Position Summary / Job Purpose The Lead, HR Content is responsible for the writing, editing, and quality control of content for internal and external HR-related communications. These include, but are not limited to: Advertisements Newsletters Social media Scripts Manuals and guides Email messages The HR Content Lead also reviews and edits work produced by the Writers and Content Producers.Essential...
Systems Operations Analyst (Batch Ops: Monitoring/Scheduling/Reporting) Open for Fresh Graduates
FIS,
Pasay
2 weeks ago
Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor's DegreeTravel Percentage1 - 5%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open,...
