Team Lead, Testing CoE

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources
  
  

Job Description

We’re looking for a Team Lead, Testing CoE to join our Integrated Compliance Services team at MBPS. In this role, you are expected to assist the Manager of the Testing CoE in monitoring and leading the team's performance in delivering the expected results on time, including his/her own assigned testing activities. You will be responsible for providing timely guidance and coaching to the Testing Analysts and update the Testing Manager regularly updated on the status of testing activities and shall escalate any issues or concerns that may impede the completion of testing activities as scheduled.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities

• Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices
• Assist the Manager in reviewing the works and final reports prior to release and all activities are delivered on a timely basis
• Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from the testing subjects for review and analytics, follow up questions and outstanding information, creating high quality working papers and drafting of testing reports
• Assisting the preparation of training materials and presentation deck to management when required
• Assist in driving and monitoring team's productivity and efficiency are met
• Research regulations by reviewing regulatory bulletins and other sources of information
• Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns
• Plans and coordinates operational activities and guarantees compliance with rules and regulations.
• Create and ensure SLAs, Process Narratives and Standard Operating Procedures are in place and up to date
• Co-manage and nurture the team by ensuring that there is continuing personal development, maintaining collegiality and collaboration, and fostering of performance culture thru:
• Trainings and Certifications, internal and external;
• Communicating job expectations;
• Coaching and counseling;
• Reward and discipline;
• Appraising and monitoring employee performance;
• Managing financial resources such as forecast requirements, scheduling expenses, budget planning;
• Take charge or assist or monitors on the projects/ initiatives relating to process improvement
• Manage team's business continuity through capacity planning and resource management
• Motivate others to stretch and take bold steps to achieve better outcome
• Assist the Managers in Driving team performance to the highest possible level and excel it through development actions
• Assist in creating training and development plans for team members and follow through on action plans
• Assist in providing feedback of team members
• Support the Manager in ensuring implementation of team projects initiative
  

Qualifications

• Audit and Compliance Expertise: 2-4 years of strong background in either Internal or External Audit, or experience with compliance testing and risk and controls. Knowledge of KYC and EDD is a plus.
• Leadership and People Management: At least 1 year of leadership experience, with proven ability to manage, develop, and motivate a team. Experience in engaging with senior executives is preferred.
• Technical Proficiency: Strong knowledge of Excel and Microsoft tools. Ability to create and update SLAs, Process Narratives, and Standard Operating Procedures.
• Communication Skills: Exceptional English communication skills, both spoken and written, with the capability to present confidently and effectively to various stakeholders.
• Adaptability and Initiative: Flexibility to adapt to changes and new approaches, with a proactive attitude towards process improvement and team performance enhancement.
  
  

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid