Team Lead, Testing CoE
Manulife
Date: 2 weeks ago
City: Lapu-Lapu City
Contract type: Full time
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
We’re looking for a Team Lead to join our team at MBPS.
Key Responsibilities
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
Why choose Manulife?
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
We’re looking for a Team Lead to join our team at MBPS.
Key Responsibilities
- Reporting and Monitoring:
- Directly report all matters to the Manager of the Testing Center of Excellence (CoE).
- Monitor the implementation of the approved Test Plan, ensuring:
- Kick-off testing notices are sent to local business units as scheduled.
- Testing activities occur within the designated testing period.
- Any issues or delays are promptly addressed and communicated to the Tower Lead of ICS Testing.
- Testing activities are completed by the planned completion dates.
- Progress updates on the Test Plan implementation and testing activities are provided.
- Final reports and working papers are securely stored and accessible for audit purposes.
- Quality Assurance:
- Ensure high-quality test results by:
- Reviewing technical aspects of AML/ATF and FATCA-CRS QA.
- Considering regulatory examination and audit reports before testing.
- Aligning testing activities and results with the scope and objectives.
- Reviewing and discussing reports with the team, including the Team Lead of ICS Canada Testing.
- Assisting in driving and monitoring team productivity and efficiency.
- Resolution and Improvement:
- Assist in tracking the resolution of outstanding observations by obtaining updates from local business units on their remedial actions.
- Lead or assist in process improvement projects/initiatives.
- Motivate team members to take bold steps towards achieving better outcomes.
- Performance and Accountability:
- Support Managers in driving team performance to excel through development actions.
- Assist the Team Lead/Manager in reviewing work and final reports prior to release, ensuring timely delivery.
- Handle assigned tasks and ad-hoc requests with accountability, adhering to the QA plan.
- Participate in decision-making, providing advice and recommendations to stakeholders based on data.
- Training and Development:
- Conduct training sessions for new hires and facilitate skill development.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
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