Team Lead (Legal and Healthcare Account)
TechNerds Solutions
Date: 2 days ago
City: Quezon City
Contract type: Full time
Highlights
TEAM LEADER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
Role Overview
We are looking for an Team Leader to be part of our team.
- Competitive compensation and benefits packages
- Continuous professional development and learning opportunities
- Regular engagement activities and events
TEAM LEADER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
Role Overview
We are looking for an Team Leader to be part of our team.
- He/She is responsible for managing the day-to-day operations of the Team assigned to him/her.
- Manage a team of representatives, and provide coaching and development, in accordance to their KPIs
- Develop team capability by coordinating for or conducting training
- Manage work queues and ensure coverage to meet required service level
- Assist with the development of policies, processes and reports relating to Performance
- Ensure that members are adhering to company policies and upholding the company culture
- Carry out disciplinary action
- At least three (3) years of work experience in the BPO Industry, two (2) years of which in supervisory capacity preferably healthcare account.
- Displays excellent verbal and written English language skills, with strong business writing skills.
- Displays ability to collaborate with employees across all levels and use different communication styles.
- Displays ability to use the computer using the Windows environment, including MS office applications, electronic mail, internet etc.
- Amenable to work on a nightshift schedule.
- Must be able to work on in any of our site
- 6th Floor Tower 1Rockwell Business Center, Ortigas
- 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
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