Team Lead for Global Travel & Expense

The Concur Travel & Expense Team Lead is responsible for overseeing the day-to-day operations of the T&E function, ensuring compliance with corporate travel and expense policies, and optimizing the use of SAP Concur. This role involves managing a team of T&E specialists, supporting end-users, driving process improvements, and collaborating with cross-functional teams to ensure accurate and timely expense reporting and reimbursement.

Position Responsibilities

Team Leadership & Management

• Lead, mentor, and develop a team of T&E specialists to ensure high performance and professional growth.
• Allocate tasks, monitor workloads, and ensure timely processing of expense reports and travel requests.
• Conduct regular team meetings, performance reviews, and training sessions.
  
  

Stakeholder Collaboration

• Work closely with Finance, HR, Procurement, and other departments to align T&E processes with organizational goals.
• Provide training and support to employees and managers on T&E policies and system usage.
• Prepare and present reports and insights to senior leadership.
  
  

System Administration & Optimization

• Serve as a subject matter expert (SME) for SAP Concur, including configuration, testing, and troubleshooting.
• Partner with IT and Concur Support to resolve system issues and implement enhancements.
• Drive automation and process improvements to increase efficiency and user satisfaction.
  
  

Compliance & Policy Management

• Enforce adherence to corporate travel and expense policies.
• Collaborate with internal audit and compliance teams to support audits and implement corrective actions.
• Recommend and implement policy updates based on industry best practices and business needs.
  
  

Operational Oversight

• Manage the end-to-end T&E process using SAP Concur, including expense report auditing, policy compliance, and reimbursement.
• Ensure timely resolution of employee inquiries and escalations related to travel and expenses. Monitor
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
  
  

Required Qualifications

• At least 2 to 3 year(s) working experience in Finance or Procurement with working experience related to expense report audit, reconciliation, and Financial reporting and with at least 2 years in a supervisory or team lead role.
• Bachelor’s degree concentrating in Accounting or Finance; CPA is an advantage
• Certificate in Procurement is an asset.
• Willing to work on a midshaft.
• Familiarity with large scale company systems, database and reporting tools.
• Strong interpersonal skills and service-oriented attitude
• Exceptional multitasking skills with an aptitude to make the right decision on competing priorities and deadlines
• Strong PC skills and proficiency with MS excel, Word, Powerpoint, etc.
• Excellent communication (written and spoken) and problem-solving capability
• Attentive to details and quality, well-organized, innovative and result driven
• Self-starter with high level of initiative
• Exercises good judgment, highly analytical
• Operates in a professional and ethical manner with customers and vendors
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid