Team Lead

Leadership Coach (Team Lead) (Up to ₱50K + Hybrid Setup + FREE AI Certification)

Cebu City | Hybrid (Onsite for 6 mos, then 3 days/week onsite, 2 days WFH)

Night Shift (11 PM–8 AM PH Time)

At GoTeam, you won’t just manage a team—you’ll build future leaders. Here, you will:

• Find Purpose by empowering your team to achieve their best while driving our clients' success.
• Unlock Possibility by engaging directly with C-level executives and international clients, shaping high-level strategy.
• Accelerate your Personal Growth by mastering AI-powered leadership, strategic account management, and high-stakes negotiation.

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• ₱1M Life Insurance Coverage
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 Paid Time-Off Credits + 5 SIL (after 1 year)
• 5 Service Incentive Leave (SIL) days upon your first work anniversary (convertible to cash upon separation if unused)
• Salary Finance access (post-regularization)
• ₱200/day On-site Allowance
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks

Your Family’s Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

In this role, your mission is to build a high-performance culture that drives both team member growth and client success. You will make a direct impact by:

• Developing team members through consistent 1:1 coaching to unlock their full potential and career growth.
• Acting as the primary liaison for clients, strengthening partnerships through strategic communication and check-ins.
• Expertly managing escalations, turning challenges into opportunities to build trust and improve processes.
• Driving cross-functional collaboration to ensure a seamless and supportive experience for your team and clients.

This Role Is for You If…

Experience:

• You have 3+ years of experience as a Team Lead in a BPO or shared services setting.
• You have a strong background in client relationship and account management.

Technical Skills:

• You are proficient with Project Management tools (like Asana, Trello), Communication platforms (Slack, Zoom), and CRM/ATS systems.

Non-Negotiables:

• You are confident engaging with C-level executives and Western clients.
• You have proven experience in coaching, handling escalations, and managing team retention.
• You are available for a night shift schedule and can work onsite in Cebu City for the first 6 months.

Bonus Points:

• You have knowledge of industries like healthcare, IT, or construction.
• You have leadership or coaching certifications.
• You are familiar with or have used AI tools in a professional setting.

The Role at a Glance

• Compensation: ₱45,000–₱50,000
• Work Schedule: Night Shift (11 PM–8 AM PH Time), Monday–Friday
• Work Setup: Hybrid (Onsite in Cebu for the first 6 months, then 3 days onsite/2 days WFH)
• Tech Stack: GOTEAM's proprietary tools (R24, DTT, REA AI Agents, REA Inbox etc) MS Teams, CRM/ATS platforms
• Reports to: Operations Manager

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

1. Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
2. Meet our Recruitment Team for a live conversation.
3. Proceed to a client interview or assessment.
4. Receive your job offer — fast and transparent.

About GoTeam

• Great Place to Work Certified (4 years in a row!)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute
• Culture: Innovation, inclusivity, growth

Go Beyond Employment: Build a Future-Proof Career

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