Tax Operations Specialist II

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Philippines.

About The Opportunity

As a Tax Operations Specialist ll, you'll play a pivotal role in processing clients' crucial financial information, ensuring their taxes are filed accurately and on time. Joining our multifunctional implementation team, you'll be at the forefront of setting up new client profiles on our Dayforce tax systems. This role is perfect for a team player who is detailed oriented, client focused, and payroll and tax minded.

What You’ll Get To Do

• Perform required system and report audits of client information on multiple Dayforce products.
• Complete Manual Data Entry for multiple products implementation setup of client information on the Dayforce tax systems.
• Provide excellent client service on moderate to complex payroll tax issues.
• Responsible for ensuring data and requests are processed in a timely and accurate manner.
• Work with the client through our Salesforce system in written communication, along with hosting client meetings.
• Responds to client requests by analyzing and resolving client issues, or problem solving through identification and coordination of Dayforce resources.
• Work with customers, internal business units, payroll partners and third-party vendors to build and maintain customer loyalty, retention, and satisfaction.
• Utilize Dayforce’s internal resources, service tools, and Salesforce to provide high-quality customer service.
• Must keep current on all major systems enhancements, jurisdictional changes, and tax filing procedures.
• Takes ownership and accountability for resolution of ongoing client issues as they are identified.
  
  

Skills And Experience We Value

• Advanced customer service skills.
• Demonstrate strong oral and written communication skills.
• High level of analytical and problem-solving skills.
• Ability to apply practical application to identified problems.
• Strong organizational skills.
• Ability to work collaboratively across teams and at all levels.
• PC Skills (Microsoft office suite, data entry, etc).
  
  

What Would Make You Really Stand Out

• Experience providing over-the-phone service.
• Experience in payroll an asset.
• Training in basic accounting.
• Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals
  
  

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud