Talent Attraction and Acquisition (TA²) Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary:

Talent Services (TS) is a core service line within the Global Delivery Services (GDS) organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centers in Argentina, India, Poland and Philippines.

The TS Senior Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment Administration in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives. This role may provide service delivery in respect of specific or combined HR functions (Recruitment Support, Onboarding Support, People Data Administration, Learning Administration and Performance Management).

The Senior Associate develops and maintains an advanced understanding and knowledge of the GDS procedures and approach for assigned area(s). He/she may assist or fill in during the absence of the Supervisor.

Essential Functions of the Job:

• Mainly supports in scheduling meetings and interviews for candidates of the Executive Recruitment Teams
• Triggers and manages background checks and online assessments of Executive candidates
• Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Develops and maintains an advanced understanding and knowledge of GDS procedures and approach for their assigned area(s)
• Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision
• Ensures all new process updates are incorporated while processing transactions
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings
• Assists the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provides assistance to less experienced team members
• Fills in during the absence of the Supervisor (if needed)
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
• Responds to emails and enquires in a timely manner
• Prepares and contributes to reporting as directed
• Participates in the on-boarding of new recruits from a training perspective as requested
• Actively participates and completes the performance management and development plan activities
• Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed
  
  

Knowledge and Skills Requirements:

• Strong communication, interpersonal skills and customer orientation; works effectively with others
• Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service
• Good command of spoken and written English
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Good keyboarding and data entry skills
• Working knowledge of firm standard technology such as Windows, Excel, Word, PowerPoint, Sharepoint; experience with HR specific technology a plus
  
  

Supervision Responsibilities:

• No direct supervision responsibilities
  
  

Other Requirements:

• Flexibility in working hours to accommodate multiple time zones as needed
• May need to work extra hours in case of special customer requirements
  
  

Job Requirements:

Education:

• Bachelor's degree or above from commercial, business or HR related discipline
  
  

Experience:

• 2+ to 4+ years work experience preferred including Shared Services/BPO and/or HR Operations experience
  
  

Certification Requirements:

• None specifically noted
  
  

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.