Talent Acquisition Subject Matter Expert
IBM
Date: 1 week ago
City: Quezon City
Contract type: Full time
Introduction
Ready to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.
Your Role And Responsibilities
Master's Degree
Required Technical And Professional Expertise
Ready to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.
Your Role And Responsibilities
- Global Sales Engagement
- Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
- Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
- Conduct due diligence for potential clients.
- Participate and represent the company in client oral presentations and workshops.
- Offer process consultancy services to clients.
- SDM refresh and review.
- Analytics Design and Insights
- Design analytics to derive meaningful insights from data.
- Support in the design of dashboards, determining relevant data points and metrics.
- Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.
- Steady-State Support
- Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
- Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
- Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).
- Transformation Support
- Identify and implement CTO opportunities within processes.
- Partner with the delivery teams to meet DWE targets and strategies.
- Promote and apply Agile methodologies for process improvements.
- Gain eminence and implement ICAs and AI thru the use of IBM assets.
- Transition Support
- Align transitioned processes with established process standards.
- Review Scope of Work and provide process guidance during Knowledge Transfers.
- Create process documentation.
- Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
- Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
- Review Taxonomy for Time Volume Capture (TVC).
- Process Maturity Assessment
- Evaluate and assess the maturity level of current business processes.
- Year-End Project Management
- Manage annual year-end project activities for Payroll.
- Manage annual activities for all other processes.
- Training Curriculum Development:
- Design process-specific training curriculum/ materials and certification requirements to specific accounts.
- Critsit Support
- Participate in Critsit activities as needed.
- Assist in the review of ILC taxonomy.
- Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
- Creation of MPHRO content
Master's Degree
Required Technical And Professional Expertise
- Relevant skills and experience in BPO or similar industry
- Strong analytical and strategic thinking skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Digital Designer - Digital Production Services
HSBC,
Quezon City
22 hours ago
Some careers shine brighter than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
SME, Asset Servicing
Manulife,
Quezon City
1 day ago
General AccountabilityThe SME, Asset Servicing will leverage extensive knowledge and expertise in asset servicing operations to ensure accurate and efficient processing of Corporate Actions. This role requires collaboration with various stakeholders, including Middle Office, operational teams, and technology partners, to enhance service delivery, improve processes, and ensure compliance with industry regulations.Position ResponsibilitiesServe as the primary point of contact and provide...
Sales Representative
Dempsey Resource Management,
Quezon City
4 days ago
As our Sales Representative, you will be representing our Company, and be in chargeof bridging the gap between the Company’s Technical Services and the Client’s needs.Job Responsibilities The Sales Representative’s main goal is to sell the Company’s Productsand Services. In charge of approaching potential customers, encourage them to avail theCompany’s Services, and maintain good relationships with the Clients. Able to...
