Talent Acquisition Subject Matter Expert

Introduction

Ready to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.

Your Role And Responsibilities

• Global Sales Engagement
• Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
• Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
• Conduct due diligence for potential clients.
• Participate and represent the company in client oral presentations and workshops.
• Offer process consultancy services to clients.
• SDM refresh and review.
• Analytics Design and Insights
• Design analytics to derive meaningful insights from data.
• Support in the design of dashboards, determining relevant data points and metrics.
• Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.
• Steady-State Support
• Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
• Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
• Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).
• Transformation Support
• Identify and implement CTO opportunities within processes.
• Partner with the delivery teams to meet DWE targets and strategies.
• Promote and apply Agile methodologies for process improvements.
• Gain eminence and implement ICAs and AI thru the use of IBM assets.
• Transition Support
• Align transitioned processes with established process standards.
• Review Scope of Work and provide process guidance during Knowledge Transfers.
• Create process documentation.
• Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
• Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
• Review Taxonomy for Time Volume Capture (TVC).
• Process Maturity Assessment
• Evaluate and assess the maturity level of current business processes.
• Year-End Project Management
• Manage annual year-end project activities for Payroll.
• Manage annual activities for all other processes.
• Training Curriculum Development:
• Design process-specific training curriculum/ materials and certification requirements to specific accounts.
• Critsit Support
• Participate in Critsit activities as needed.
  
  

Other Responsibilities

• Assist in the review of ILC taxonomy.
• Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
• Creation of MPHRO content
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Relevant skills and experience in BPO or similar industry
• Strong analytical and strategic thinking skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects