Systems Engineer IV

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Responsibilities

As a System Engineer, you will be a key member of the APAC Casino Systems Delivery team, responsible for overseeing the implementation and upgrade of gaming systems, providing advanced technical support, and acting as an escalation point for complex issues. This role ensures that our clients—licensed casino operators—receive exceptional service, enabling them to deliver a world-class experience to their players.

You will work closely with internal teams and clients throughout the APAC region, managing the full delivery lifecycle from planning to go-live, while maintaining strong customer relationships and aligning technical capabilities with business needs.

Key Responsibilities

• Act as the primary point of contact for casino clients throughout the system delivery and support lifecycle.
• Plan, coordinate, and manage the installation, configuration, testing, and go-live of gaming systems across the APAC region.
• Define and manage detailed delivery plans, timelines, and milestones in collaboration with project managers and internal stakeholders.
• Apply service releases and system upgrades; assist clients with ongoing system maintenance and optimization.
• Provide advanced technical support and act as an internal escalation point for the APAC Delivery and Support teams.
• Collaborate with cross-functional teams including Product, Engineering, Compliance, Support, and Sales to ensure technical solutions align with client requirements.
• Capture and communicate client feedback to help shape product improvements and roadmaps.
• Maintain comprehensive documentation of delivery activities, system changes, incidents, and client interactions.
• Ensure compliance with gaming industry regulations and service delivery standards.
• Deliver regular status updates to internal teams and clients.
• Travel to client sites (domestic and international) as required.
• Provide after-hours and on-call support for go-lives and critical issues on a rotational basis.
  
  

Skills And Experiences

• 5+ years’ experience in technical delivery, systems engineering, or account management—ideally within the casino or gaming technology industry.
• Strong understanding of casino gaming systems and regulatory frameworks.
• Exceptional client-facing, communication, and interpersonal skills.
• Proficient in project management practices, with strong organizational and planning capabilities.
• Familiarity with ITIL and service delivery standards.
  
  

Certifications (Preferred)

• PMP, PRINCE2, or equivalent project management certification
• ITIL Foundation Certification
• Gaming system vendor certifications
  
  

PERSONAL COMPETENCIES

• Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.
• Self-motivated with a proactive and collaborative mindset.
• Comfortable working independently and within cross-functional teams.
• Capable of managing multiple priorities in high-pressure environments.
• Flexible with working hours to support clients across time zones.
  
  

Technical knowledges

Knowledge And Experience Of The Following Technologies

• SQL Server (2008+): Strong T-SQL, stored procedures, performance tuning, SSRS (2012+)
• Storage Solutions: SAN, vSAN, NAS backups, VEEAM, Unitrends
• Virtualization Platforms: Microsoft Hyper-V, VMware ESXi; including replication, HA, V-Motion
• Infrastructure: Server provisioning and setup, BIOS/iDRAC configuration, image deployment
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .