Systems Engineer II

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Responsibilities

Reporting to the Manager, Service and Support, the Systems Engineer IV are responsible with the delivery of system installations and/or upgrades. Providing technical support to APAC systems customers with the resolution of support incidents and service request tickets. The role will also act as a technical escalation point internally for the APAC Casino Systems delivery teams and APAC support teams as required.

This role and its team interact with IGT Advantage customers on a daily basis, providing high quality and friendly service to ensure these licensed operates can continue to effectively operate their business and provide their players with world class service.

Role And Responsibilities

• Assigned to APAC Casino Systems Delivery teams with the implementation of new installs or upgrades.
• Applying service releases, system upgrades and assisting customers with the management and maintenance of their systems
• Working collaboratively with teams throughout the APAC region to enhance the customer experience when interacting with IGT
• Act as an overflow support for APAC Casino systems support team for customer incident and service request tickets.
• Training on any new product as required
• Other duties as assigned
  
  

Essential Technical Competencies

Knowledge And Experience Of The Following Technologies

• SQL Server: SQL Server 2008 and above – in-depth exposure to T-SQL, stored procedures, SQL functions, system administration, query optimization / tuning and troubleshooting performance issues. SQL Server Reporting Services 2012 and above
• Storage: Including SAN, vSAN and backup solutions such as VEEAM, Unitrends and NAS backups
• Virtualisation: Hypervisors including Microsoft’s Hyper-V and VMWare’s ESXi, replication, V-Motion, Fault Tolerance, High Availability. Experience provisioning, configuring and troubleshooting Windows Server 2012 and above
• Infrastructure: Provisioning and installation of servers in dedicated server rooms, racking and stacking. Deploying images, configuration of iDRAC, BIOS and other related tasks.
  
  

Desirable Technical Competencies

Active Directory: Experience with administering a domain environment including creation of Group Policy Objects, LDAP authentication, adding and removing objects from a domain

• Message Bus: RabbitMQ and Redis including HAProxy, writing producer and consumer queues and data persistence.
• Programming Languages: C, C++, C#, Java - the ability to read and understand
• APIs: RESTful APIs, Web Socket Subscriptions with JSON payloads. Soap XML based APIs in a .NET environment – ability to read, understand and troubleshoot
• Docker: Experience deploying and supporting docker containers in a Linux environment
• HTML5 and CSS3 and web-app experience
• PowerShell v5 and above
  
  

PERSONAL COMPETENCIES

• Ability to communicate effectively with non-technical staff and customers of cross-functional teams
• Strong written, oral, and interpersonal skills
• Highly self-motivated
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to conduct research into software related issues
• Ability to work independently and collaboratively in a team environment
• Ability to work flexible hours when required and on-call on a rotation basis
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .